What are the responsibilities and job description for the Restaurant Runner- Westin position at TPG Hotels and Resorts?
Greeting and Seating: Welcome guests upon arrival, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests or preferences.
Order Taking: Listen attentively to guests' food and beverage orders, making note of any special instructions or dietary restrictions. Accurately input orders into the restaurant's ordering system.
Food and Beverage Service: Serve food and drinks promptly and accurately to guests' tables. Ensure proper presentation and verify that orders match customers' requests.
Product Knowledge: Possess a thorough understanding of the menu, including ingredients, preparation methods, and specials. Offer recommendations to guests based on their preferences and answer any questions they may have.
Upselling: Suggest appetizers, side dishes, desserts, and beverages to enhance the guest's dining experience and increase sales. Skillfully promote specials or featured items.
Table Maintenance: Keep tables clean and properly set with utensils, glassware, and condiments. Clear empty dishes and reset tables efficiently for new guests.
Customer Interaction: Engage with guests in a friendly and attentive manner. Address any concerns, provide solutions, and ensure guest satisfaction.
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