What are the responsibilities and job description for the DIRECTOR OF OPERATIONS position at TPG Hotels Resorts and Marinas?
The Newport Harbor Hotel and Marina is looking for a Director of Operations!
Become Part of the TPG Hotels, Resorts & Marinas Team......
TPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle / resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
Job Summary :
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the Area General Manager and / or the Manager on Duty. Assist the Area General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities
Duties :
- Support the Area General Manager in daily hotel operations and assist the operational and financial management of all departments.
- Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
- Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
- Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
- Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Conduct operations meetings, ensure staffing levels and department operations support business needs.
- Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
- Assist with addressing and resolving employee relation issues.
- Support with resolving guest related complaints.
- Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.
- Working opposite of Area General Manager, evenings and weekends.
Working Conditions & Physical Effort :
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and / or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Benefits :
Benefits for Full Time employees may include :
Part-Time Benefits Also Available!
EEO / VET / DISABLED
