What are the responsibilities and job description for the Hotel Front Desk Supervisor position at TPG Hotels Resorts and Marinas?
Job Overview-MUST have experience in a Hotel / Resort in a Management or Supervisory Role for 3-5 years in order to be considered
As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.
What You'll Be Doing
- Guest Services :
- Greet and welcome guests in a friendly and professional manner.
- Assist guests with check-in and check-out procedures.
- Handle guest complaints and concerns, ensuring prompt resolution.
- Coordinate with other hotel departments to fulfill guest requests and special arrangements.
- Staff Supervision :
- Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
- Ensure staff adheres to dress code and grooming standards.
- Address disciplinary issues as needed.
- Problem Resolution :
- Handle difficult or complex guest situations and escalate as necessary.
- Ensure guest privacy and security protocols are followed.
- Assist in Implementation of effective strategies to minimize guest complaints.
- Training and Development :
- Provide ongoing training to front office staff on guest service standards and procedures.
- Foster a positive and collaborative work environment.
- Assist in the onboarding and training of new employees.
What You Bring :
Benefits :
Benefits for Full Time employees may include :
Part-Time Benefits Also Available!
EEO / VET / DISABLED
19.00
