Housekeeping Inspector

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational

demands require variations in shift days, starting and ending times, and hours worked in a week.

The Housekeeping Supervisor is responsible for daily supervision of the housekeeping staff, quality

service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping

services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and

local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering

items and safety hazards to management. Reports any deviations from policies, procedures, brand standards

and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.

Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication

containing Company, hotel, brand and guest information is consistent with privacy policies, practices and

regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge

and skills to achieve job expectations. Evaluate the staff's job performance and coach and counsel as

necessary. Clearly communicate to associates the standards of performance and their role in

contributing to individual and team success. Ensure all required training occurs including orientation,

safety, fire, alcohol awareness, food handling and blood-borne pathogen. Ensure staff compliance

with internal controls, policies, procedures, standards and regulations. Insist on a work environment

that is free from harassment.

house. Ensure compliance with proper cleaning techniques, procedures, brand standards and

regulations. Ensure proper use of cleaning equipment and supplies.

associates.

corrective measures may be taken.

security and emergency procedures. Write shift reports including reports on any incidents of theft,

accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any

reason.

committees as requested.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and

experience providing the knowledge, skills and abilities cited below.

Education and Experience :

High school education plus schooling in hospitality management, business or related experience. Two or

more years of related experience. Familiarity with hospitality industry practices preferred.

Skills and Abilities :

Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in

compliance with policies and procedures. Ability to appropriately interview, hire, schedule, motivate,

train, monitor and address staff performance. Knowledge of housekeeping principles and practices along

with proper use of cleaning equipment and supplies. Ability to timely compile facts / figures, identify,

investigate and resolve matters. Ability to follow an appropriate course of action based on policies and

procedures. Ability to operate a computer, phone and other office equipment. Attention to details with

good organizational and efficient time management skills.

Display consistent professional leadership with effective listening and communication skills. Ability to

work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing

and changing priorities. Ability to satisfy the legal requirements for employment within the jurisdiction.