Overview :
We are seeking a highly professional and personable Valet Attendant to join our team at a vibrant boutique hotel in Washington, D.C. As a Valet Attendant, you will be the first and last point of contact for our guests, ensuring that they receive exceptional service and a seamless experience upon arrival and departure. This role is perfect for someone who enjoys working in a dynamic, fast-paced environment while providing outstanding customer service.
Key Responsibilities :
- Guest Reception & Parking Services :
Greet guests upon arrival with a warm and welcoming demeanor, offering assistance with unloading luggage and any other needs.
Efficiently park and retrieve guest vehicles while ensuring the safety and security of their property.Provide guests with parking information and updates on hotel parking policies, as well as available alternatives when necessary.Customer Service Excellence :Maintain a positive, friendly attitude at all times, delivering the highest level of customer service.
Assist guests with directions, transportation requests, or any local recommendations.Handle guest inquiries and requests with professionalism and efficiency, ensuring their needs are met promptly.Vehicle Handling & Safety :Drive guest vehicles with care, ensuring that all vehicles are parked securely in designated areas.
Ensure the security of guest vehicles and personal property by adhering to hotel safety protocols.Inspect vehicles for any pre-existing damage and report any issues to management.Communication & Coordination :Communicate effectively with the front desk and other hotel departments to ensure smooth guest arrivals and departures.
Coordinate with the front desk and concierge to provide valet services for special events, VIP guests, and group bookings.Alert management of any operational issues or guest concerns related to parking or valet services.Maintain Appearance & Cleanliness :Ensure the valet area is clean, organized, and well-maintained at all times, creating a positive first impression for guests.
Keep valet uniforms neat and professional, adhering to hotel standards.Regularly inspect and maintain the appearance of vehicles when parking or retrieving them, ensuring they are presented in the best possible condition.Safety & Security :Follow all safety protocols for handling guest vehicles and operating in the valet area.
Monitor and manage traffic flow around the hotel entrance to ensure safety and efficiency.Report any incidents or accidents promptly to management for investigation and resolution.Additional Responsibilities :Assist with luggage handling, if needed, and direct guests to hotel amenities and services.
Help guests with special requests, such as arranging for taxis, rideshare services, or car detailing.Qualifications :
Previous experience as a valet attendant or in a customer service role, preferably within the hospitality industry.Clean driving record and valid driver's license.Ability to drive both automatic and manual transmission vehicles.Strong communication and interpersonal skills with a focus on guest service.Ability to work efficiently in a fast-paced, high-energy environment.Ability to handle multiple tasks simultaneously while maintaining attention to detail.Must be able to work evenings, weekends, and holidays as required.Preferred Qualifications :
Knowledge of local Washington, D.C. area and directions to popular landmarks, restaurants, and attractions.Previous experience working in a boutique hotel or high-end hospitality setting.10-$12 per hour plus tips
Salary : $10 - $12
