What are the responsibilities and job description for the JIT Coordinator position at TPG Inc.?
Job Description
Job Description
SUMMARY : Oversees all activity in relation to the accounts of the sales reps for whom they are responsible.
DUTIES AND RESPONSIBILITIES :
Manage all order activity for selected sales representatives, customers and vendor base. Provide consistent contact with customers regarding the status of their order(s) already placed, availability of their custom stock, and resolution of service issues.
Provide expertise in solving customer problems with all internal departments : Billings, Accounts Payable, Purchasing, Inventory Control, Shipping, etc. Issues written and oral instructions to vendors and coworkers
Manage inventory levels and purchasing methods for custom products to maintain sufficient supply to meet customer demand, maintain satisfactory inventory turn rates, and maximize profit margin. Custom inventory stock levels are to be reviewed by JIT Coordinator at least once each week.
Sources product, evaluates which vendors to quote from, sends quote requests to vendors, and analyzes vendor quotes.
Monitors exception reports daily and take appropriate action to resolve any discrepancies.
Prepare proposals and reports for presentation to customers
Study and standardize procedures to improve efficiency of division operations.
Interact with other departments in furtherance of Company objectives with particular emphasis on better communications, system improvement and customer satisfaction.
Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES :
This job has no supervisory responsibilities.
QUALIFICATIONS :
High school diploma or general education degree (GED), or one to three months related experience and / or training, or equivalent combination of education and experience.
Strong Math, English and Communication Skills
Customer Service and Purchasing Experience preferred
Computer skills required : Microsoft Office Suite
COMPETENCIES :
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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