What are the responsibilities and job description for the Marina Store Manager position at TPG Marinas?
The Marina Store Manager is responsible for managing a all aspects of the store, which includes overseeing sales, managing inventory, and offering high-level customer service.. The Marina Store Manager has the following duties and responsibilities:
Essential Duties and Responsibilities
- Manage all store operations, including opening/closing, merchandising, inventory, and scheduling.
- Manage all service parts inventory, ordering, receiving, and processing onto work orders.
- Recruit, train, supervise, and evaluate store and parts staff.
- Ensure high levels of customer satisfaction through excellent service.
- Monitor sales performance and implement strategies to meet/exceed targets.
- Maintain visual merchandising standards and store cleanliness.
- Manage physical update of store.
- Handle customer inquiries, concerns, and feedback in a professional manner.
- Manage service department parts requests.
- Identify and implement new products.
- Conduct regular audits to ensure compliance with company policies and procedures.
- Collaborate with upper management on promotions, inventory planning, and performance goals.
- Analyze store performance metrics and provide reports as needed.
- Uphold company values and ensure a positive work environment.
- Support retail operations of other New England locations.
- Be able to field basic marina & service inquiries.
- Strong knowledge of marina and boat parts and terminology.
- Ability to work weekends as needed.
- Continuously meets ongoing company goals
- Available to work overtime when required
- Other duties as assigned by Manager
Technical and Physical Requirements
- High school diploma or equivalent
- Prior retail experience preferred
- Basic boating knowledge is a plus
- Ability to sit or stand for long periods of time
- Ability to lift 50 pounds periodically
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
- Shows resolve and overcomes difficulties in a positive and productive manner
- Provides responsive service to our teammates and customers
- Continuously puts forth the extra effort to accomplish duties
- Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
- Unfailing commitment to continuous learning and growth
- Acts with integrity and is open to feedback
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
TPG Marinas’ is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
