What are the responsibilities and job description for the Analyst, IT/OT Support position at TPI Composites, Inc?
About TPI We are a leading wind-blade manufacturer and the only independent wind blade manufacturer with a global footprint. We manufacture advanced composite products to our customers’ exact specifications in facilities designed, built, and strategically located either near our customers’ target markets or in low-cost, world-class locations, to minimize total delivered cost. In addition, we provide global field service maintenance and repairs for wind turbine OEMs and asset owners by leveraging our global footprint and approximately 12,000 capable associates. About the Role The IT / OT (Information / Operational Technology) Support Analyst will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will handle administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end-user support, license tracking, and performing PC maintenance, upgrades, and configurations. Essential Duties and Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor Service Desk for tickets assigned to the queue and process based on priority
- Manage PC setup and deployment for new employees using standard h2 images
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Report issues to the Service Desk for escalation
- Perform timely workstation hardware and software upgrades as needed
- Assist in basic IT / OT network troubleshooting issues between IT and industrial control systems
- Support security systems, including access control, surveillance, and endpoint protection
- Collaborate with network and security teams to ensure compliance with IT / OT security policies Who we’re looking for
- Associate degree or higher in an applied technology area such as Information Systems or Computer Science is preferred but not required
- Experience working with M365, Okta MFA, and Active Directory
- Mobile Device Operating Systems (Android, iOS, Windows Phone)
- Experience troubleshooting Microsoft Desktop Operating Systems
- Experience troubleshooting Microsoft Server OS (Operating System)
- Experience with networked storage and enterprise data backup solutions
- Knowledge of networking fundamentals, including basic IT / OT network segmentation
- Familiarity with security systems, such as firewalls, intrusion detection, and endpoint security
- Basic understanding of OT systems (PLC, SCADA) and how they interact with IT networks
- Strong analytical abilities and professional office experience
- Ability to work with end users at all levels of the business, project managers, business teams, leaders, partners, and technical resources Location This position is on site at our wind blade manufacturing site in Newton, Iowa. Local candidates only; relocation assistance is not available for this position. Our Mission To deliver innovative and sustainable solutions to decarbonize and electrify the world by expanding the adoption of renewable energy. We accomplish this by cultivating an inclusive culture that attracts, develops, excites, and retains exceptional talent. Additional Information TPI Composites, Inc. offer competitive compensation and benefits, including but not limited to, health and dental insurance, 401(k) plan with company match, and paid vacation plans. TPI Composites, Inc. is an equal opportunity employer. Background check and drug test required. All your information will be kept confidential according to EEO guidelines.
