What are the responsibilities and job description for the Business Analyst (Non-IT) - Junior (US) position at TPI Global (formerly Tech Providers, Inc.)?
Job Title- Business Analyst
Location- Austin, TX -Hybrid role (Onsite - 3 days / week)
Duration-5 Months Contract with possible extension
Key Responsibilities :
1. Partner Support :
2. Partner Onboarding and Training :
3. Program Development and Rollout :
4. Collaboration and Communication :
5 . Portal Optimization :
6. Reporting and Analytics :
Required Skills & Experience :
- Partner Relationship Management (PRM) : Experience with PRM systems (preferred but not required), assisting partners through digital platforms.
- Channel Experience : Understanding of channel sales, partner ecosystems, or distribution models (a plus).
- Technical Aptitude : Ability to quickly learn and navigate the client Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.
- Communication Skills : Excellent verbal and written communication skills, with the ability to converse with a diverse range of client partners.
- Customer Service : Experience providing high-quality customer or partner support, with strong problem-solving abilities.
- Regional Expertise : Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).
- Training & Onboarding : Experience in delivering training sessions (via webinars or in person) to partners or clients.
- Project Management : Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.
- Languages : Fluency in English is required;additional EMEA languages are a plus.
Desired Qualifications :
