What are the responsibilities and job description for the Call Center Operator position at TPI Global (formerly Tech Providers, Inc.)?
Position : - Call Center Operator
Location : - Phoenix, AZ 85012 (Onsite)
Duration : - 06 Months Contract
Skills Required :
Superior customer service skills Proficient in MS Office.
Ability to communicate and record information accurately.
Ability to ask questions to determine specific needs.
Ability to deal with people patiently.
Ability to proofread and correct errors.
Receive and place telephone calls, fill out and verify information on forms or records, as well as proofread to verify that forms are completed properly.
Handle more difficult issues.
First level problem resolution.
Skills Preferred :
Public health / medical experience.
Experience Required :
Three years of customer service experience
Experience Preferred :
One year of public health or medical experience
Additional Information :
Secondary language (Spanish) fluency is highly desired.
Work hours are : 7 : 45 am to 4 : 45pm or 8 : 00am to 5 : 00pm with a one-hour lunch.
