What are the responsibilities and job description for the Client Service Representative (Call Center Rep) | Manheim PA (Onsite) position at TPI Global (formerly Tech Providers, Inc.)?
Job Description :
The position of Client Service Representative (Call Center Rep) entails being the primary customer support for our contact-center. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim’s products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim’s product offerings.
- Job Requirements :
The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
