Account and Contract Manager

Job Description

Account and Contract Manager - Houston, TX (Galleria / 610 area)

Direct Hire

Salary : $95K - $125K annually. Bonus eligible.

Responsibilities are :

• Drives organizational sales objectives in collaboration with the Commercial Manager.
• Defines and implements strategic marketing plans for customer revenue growth for selected accounts.
• Generates market intelligence and builds business cases for new commercial opportunities.
• Thoroughly analyzes contracts, including revenue analysis and determination of fair market value for services offered.
• Tracks and implements contract changes prior to renewal dates.
• Builds and maintains positive relationships with selected customers who use Company facilities. Manages overall Company relationship with customers as assigned.
• Builds and executes multi-year customer engagement strategy.
• Aligns with the management team in meeting regional goals & targets as well as assists in forecasting, reporting input, budgeting and problem solving.
• Manages and updates assigned customer projects through to completion.
• Ensures credit is properly assigned to customer accounts using customer financial data.
• Ensures collection of accounts receivable for assigned customers; manages dispute resolution with assistance from the Contracts Manager.
• Handles claims and complaints in a timely manner with assistance from the Customer Service Team once the normal collection process has stalled.
• Defines and implements customer service improvement programs; meets regularly with the Customer Service Team and Operations Management Team.
• Ensures accomplishment of Company and assigned customer quality program requirements; effectively coordinate between customers and operations personnel.
• Uses Customer Relationship Metrics ("CRM") or other databases.
• Maintains customer marketing data into databases.
• Prepares reports and inquiries; prepares project summaries and presentations to staff as required.
• Develops sales presentations and proposals.
• Writes contracts using standard contract templates and follows company procedures with the support of the Commercial Manager and Contracts Manager.
• Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary.

Experience Requirements :

Education Requirements :

Benefits :

Referral Bonus

Do you know someone looking for a job? Send your referrals to TPI Staffing and get a $50 referral bonus. (Bonus is subject to taxes)

Salary : $95,000 - $125,000