What are the responsibilities and job description for the REMOTE Call Center Representative - Bilingual position at TPI Staffing, Inc?

Job Description

Customer Service Representative - Bilingual

17.00

Temp to Hire

9 : 00 am - 6 : 00 pm

Remote position

You must live within 60 miles of the 77079 area in Texas.

Must have experience with customer retention & customer acquisitions.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
The ideal candidate will possess excellent communication and problem-solving skills
As well as a strong commitment to providing exceptional service to our valued customers.

Responsibilities

Act as the main point of contact for customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media, etc.).

Process and prepare mail and packages for shipping, including labeling, packaging, and arranging courier or postal services.

Provide accurate and efficient assistance to customers by identifying their needs and resolving their issues promptly and professionally.

Listen attentively to customer inquiries and provide appropriate solutions or alternatives within company guidelines and policies.

Escalate complex issues to the appropriate departments or supervisors for further resolution and follow-up.

Assist customers with placing orders, tracking shipments, processing returns, and other order-related tasks.

Make courtesy outbound calls to customers and record any feedback provided.

Handle irate or upset customers in a calm and professional manner, aiming to de-escalate situations and provide effective solutions.

Qualifications

Bilingual – English / Spanish Is required

Previous experience in customer service or a call center.

Excellent verbal and written communication skills, with a friendly and professional phone and email etiquette.

Strong active listening and problem-solving abilities.

Strong time management and organizational skills, with the ability to prioritize tasks effectively.

High school diploma or equivalent; some college education is a plus.

Salary : $17

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REMOTE Call Center Representative - Bilingual

What are the responsibilities and job description for the REMOTE Call Center Representative - Bilingual position at TPI Staffing, Inc?

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Job openings at TPI Staffing, Inc

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