Service Delivery Leader

About The Precisionists, Inc

The Precisionists, Inc. (TPI) is a national company focused on creating 10,000 jobs for people with disabilities over the next decade, by providing industry best practices for delivering administrative and technology services.

SERVICE DELIVERY LEADER

Responsibilities

· Manages the performance of services to clients as agreed in the contract and assures that the service levels are achieved, and client expectations are exceeded

· Oversees all aspects of the day-to-day operations of the Service Delivery teams and customer relationship management

· Ensures that systems, processes, and methodologies as specified are followed allowing effective monitoring, control, and support of service delivery

· Implements and updates current business processes which will maximize efficiency, productivity, and drive the delivery of services to customers in a quality and timely manner

· May design future processes and system requirements for functional areas within the Service Delivery organization

· Establishes measurement criteria for processes so team can continuously improve, by assessing weak points, measuring progress, and adjusting to the changing needs of the business

· Builds and maintains positive and professional services relationships with customers, including executive level client engagement, providing regular communication and status/performance updates

· Assesses customer feedback and works with manager to use creativity to establish, improve and refine services

· Provides reports to an agreed schedule or on request, including personnel, management, and account performance reports

· Leads client service review meetings, covering performance reports, service improvements, and quality

· Interfaces and coordinates work with other functional areas of the business such as Procurement, Technical Services, Sales, Transition and Human Resources as required

· Manages and leads the Service Delivery Team, including training and development to ensure the teams processes and tasks are carried out efficiently

· Delegates projects tasks based on Service Delivery Coordinators individual strengths, skill sets and experience levels, if applicable

· Manages personnel on team, assigns responsibilities, monitors performance and sets deadlines as needed

· Manages all team personnel and all HR Performance Management Requirements

Requirements

· TPI Advocate and maintains a positive can-do attitude

· Proven working experience on few or small projects or accounts

· 3 years managing work in a business environment

· 3 years with excellent customer facing service delivery work

· Experience with overseeing and delegating work to one or more Service Delivery Coordinators

· 3 years of direct personnel management experience

· 0 to 3 years of direct management of neurodiverse employees

· Demonstrated leadership, customer service, teamwork, project management and quality control skills.

· Accomplished written and verbal communication skills

· Strong organizational skills including attention to detail and multitasking skills

· Experienced level Microsoft Office (Word, Excel, PowerPoint, TEAMS)

TPI is an Equal Opportunity Employer. Employment opportunities at TPI are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law

Job Type: Full-time

Pay: Up to $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you able to meet the expectation of being in-office 40 hours week, from the hours of 7:30 am to 4:00 pm every weekday?

Education:

• Bachelor's (Required)

Experience:

• personnel management: 3 years (Preferred)

Work Location: In person

Salary : $75,000