What are the responsibilities and job description for the Inbound Call Operator position at TPJ Gift Shop?
Job Overview
We are seeking a motivated and detail-oriented Inbound Call Operator to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance with their inquiries. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for every caller.
Duties
- Handle inbound calls from customers, addressing inquiries and providing accurate information.
- Utilize computerized systems to log calls, document customer interactions, and perform data entry tasks.
- Analyze customer issues and provide effective solutions or escalate as necessary.
- Maintain a high level of professionalism while communicating with customers.
- Support outbound calling initiatives when required to follow up on customer inquiries or feedback.
- Collaborate with team members to enhance customer support processes and improve service delivery.
Experience
- Previous experience in customer support role is preferred but not mandatory.
- Proficiency in data entry and familiarity with office software applications is essential.
- Strong communication skills, both verbal and written, are required to effectively engage with customers.
- Bilingual candidates are encouraged to apply as it enhances our ability to serve diverse clientele.
- Ability to type efficiently while conversing with customers is an asset.
- Experience with outbound calling is a plus but not required.
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: $18.59 - $20.36 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $19 - $20
