Job Description
Job Description
Do you want more than just a job? If you are looking for a great career opportunity you’ve come to the right place! We are currently hiring and seeking talented individuals to join our growing team! We offer competitive wages, a great benefit package plus the ability to grow and learn new things!
If you aren't familiar with us, TPS is located in New Columbia, PA, and is a leader in thermal processing products and test solutions. We design and manufacture industrial and laboratory ovens and furnaces, and environmental temperature cycling and stability test chambers. Our product brands include Blue M, Gruenberg, Tenney and Lunaire. TPS provides equipment to a broad range of customers in different industries, such as, defense, aerospace, electronics, biotech, medical, pharmaceutical, lab animal science, energy, transportation, communications, commercial heat treating, die casting, agriculture, and materials processing.
We offer great benefits including :
- Medical, dental and vision insurances
- paid vacation and company holiday time
- 401k with employer match and immediate vesting
- Employee training programs, tuition assistance and career growth opportunities!
Visit our website for more information : https : / / www.tpsovens.com
EOE AA M / F / H / V
Summary : Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties :
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Installs computer hardware and peripheral components such as monitors, keyboards, printers, network equipment, etc.Loads specified software packages such as operating systems, office applications, and other core business software into computer via computer imaging or standard installs.Monitors and observes system functions to verify correct system operation. Corrects or reports to IT team / Director of IT as needed.Responds to user inquiries concerning systems operation and diagnoses system hardware, software, and operator problems via the IT Help Desk.Recommends and performs actions to correct issues / problems / concerns.Refers major hardware / network problems to IT Director for further guidance.Able to run, terminate, test network cable as needed.Able to perform network troubleshooting tasks and report as needed to the IT team for further investigation.Able to perform computer images to PCs via IT Department SOPsAble to monitor mobile device polices and troubleshoot issues as needed.Onboard and train new hires by following best IT practices and procedures.Able to document within the IT Helpdesk Knowledgebase / on repeat issues.Able to properly use internal IT tools for troubleshooting and remote access to EndpointsQualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience : Bachelor’s degree (BA) or equivalent from an accredited four-year college or technical school; or five years related experience and / or training; or equivalent combination of education and experience.
Language Skills : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills : Database software, Internet software, Manufacturing software and MS Office.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision.
Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Basic Core Competencies
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
