What are the responsibilities and job description for the Customer Service & Tech Support Representative position at TQI Solutions, Inc.?
Customer Service & Tech Support Representative
TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training.
TQI Solutions is seeking a Customer Service & Tech Support Representative to support Pearl Harbor Naval Shipyard in Pearl Harbor, HI. In this role, you will provide technical support and customer service by assisting users with IT issues, logging and resolving help desk requests, escalating complex problems, and ensuring smooth IT operations following established procedures.
Key Responsibilities
- Provide professional and friendly IT support to users.
- Log, track, and respond to support requests in a timely manner.
- Troubleshoot technical issues by searching documentation and previous cases.
- Escalate complex or high-impact issues when needed.
- Maintain detailed records of user interactions and resolutions.
- Assist with equipment setup, movement, and service coordination.
- Follow change control procedures and ensure smooth IT operations.
Qualifications & Experience
- Junior: 1-4 years’ experience.
- Journeyman: 5 years’ experience.
- CompTIA Security Certification (Required)
- Recent experience working in an IT Help Desk or similar support role.
- This position requires the ability to obtain and maintain a U.S. government security clearance. Candidates must be eligible for a background investigation.
TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.
