What are the responsibilities and job description for the Billing and Payment Coordinator position at TQL?
JOB DESCRIPTION
About the role :
As a part of our Billing team, you will specialize in processing payments and billing customers. You will be responsible for providing unparalleled service to TQL’s Sales Teams. This role will manage inbound accounting-related requests via phone, email or in person interaction with a focus on issue resolution, customer satisfaction and relationship development.
What’s in it for you :
16.50 - $17.50 / hour base pay depending on experience
Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
Up to $5,000 / year in tuition reimbursement
Employee referral bonus opportunities
We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)
What you’ll be doing :
Process incoming paperwork for billing and accounts payable
Review all documents for accuracy while ensuring they are filled out completely
Make outbound calls to resolve paperwork issues
Communicate with sales teams and customers to help resolve any billing discrepancies
Answer incoming calls and connect them to the appropriate team
Provide excellent customer service to TQL’s internal and external customers through issue resolution regarding billing and payment concerns
Work cross-functionally with other sales support departments to help resolve billing and payment issues
Act as a liaison between Sales and Accounting
Identify billing and / or process issues and escalate accordingly
What you need :
Availability to work 8am – 5pm
Ability to take ownership of responsibilities and see tasks through completion
Excellent communication skills with great attention to detail
Proficient with Microsoft Office products
The desire to be a part of TQL while contributing to our continued growth
Demonstrated exceptional punctuality
Exceptional organizational skills with strong attention to detail
Where you'll be : 100 Coastal Drive, Suite 200, Charleston, SC 29492
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