Endpoint Engineering Specialist

About the role:

As an IT Endpoint Engineering Specialist, you will provide best-in-class support to our TQL Systems and Software. These systems would include any interaction with our on-site computers, remote access, and mobile devices and you would be responsible for maintaining the performance and reliability of those systems and their integrations.  

What’s in it for you:

• Competitive compensation and benefits package
• Advancement opportunities with customized career paths
• TQL's IT Team offers a hybrid work environment with the ability to work remotely 8 days per month
• Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
• Reimbursement for continuous education and technical training
• We win wherever we go – Voted a 2019-2021 Computerworld Best Places to Work in IT

What you’ll be doing:

• Resolves issues of complex nature, working closely with Database, IT Support Specialists, Application Development and Network Teams
• Project leader who provides advanced troubleshooting skills for our endpoints across multiple platforms
• Performance testing and maintenance for our TQL computers, remote platforms (Citrix), and mobile devices (MDM solutions)
• Understand the lifecycle of our systems and provide recommendations 
• Assist in incident management conference bridges when our endpoints are affected
• Manage and maintain software deployments through System Center Configuration Manager (SCCM)
• Must have the ability to work in a team environment.
• Maintain a clean and precise project update list that can be reported to leadership
• Ability to concisely communicate written and verbal communications with business leaders
• Contributes to the growth of the business by referring quality candidates into the hiring process

What you need: 

• Exceptional customer service skills
• Maintains an excellent working knowledge of the latest Windows operating systems and Windows-based user applications
• Possess the ability to deal effectively with users, peers, and management.
• Impeccable organizational skill/ability to multitask between projects and tickets
• Knowledge of Microsoft Office 365, Windows 10, SCCM, JIRA or equivalent ITSM tool
• Intermediate Server/Networking/Remote User/Telephony Skills
• Knowledge of Server / Windows Troubleshooting
• College degree or equivalent business experience preferred
• ITIL Framework a plus