What are the responsibilities and job description for the IT Support Specialist position at TQL?
JOB DESCRIPTION
About the role :
The IT Support Specialist will deliver obsessive customer support to local and remote offices and will have the ability to solve complex technical problems. This includes a wide array of job duties from advanced systems troubleshooting, executive level support, and remote system management.
What’s in it for you :
Paid relocation to Cincinnati, OH
Advancement opportunities with aggressive and structured career paths
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
Access to the latest emerging technologies
Reimbursement for continuous education and technical training
We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT
What you’ll be doing :
Resolve issues of complex nature, working closely with Database, IT Support Technician, Application Development, and Infrastructure Teams
Analyze and design solutions to repeated problem issues
Investigate and make recommendations on reducing repeat Incidents and Service requests
Project leader who provides advanced troubleshooting skills for hardware and software applications
Audit and monitor IT processes to ensure best security and customer service practices
Develop and implement innovative solutions to optimize processes
Responsible for creating and updating Technical Knowledge Base articles
Provide analytical support and serve as subject matter experts to junior members
Responsible for maintaining and supporting conference room equipment
Escalate issues to the IT Incident Management Network Operations Center Team
Flawless technical support for executive level employees
Perform proactive check-in meetings with executive assistants and their executives
What you need :
Exceptional customer service skills
Self-starter, ability to work with minimal supervision
Ability to multitask, monitor and report on tasks and projects
Impeccable organizational skill / ability to multitask between projects and tickets
Possess the ability to communicate effectively with users, peers, and management
Maintains advanced working knowledge of the latest Windows operating systems and Windows-based user applications
Knowledge of Microsoft Office 365, Windows 11, SCCM, ATLASSIAN JIRA, or equivalent ITSM tool
Intermediate Server, Networking and Remote User Skills
Experience in Server and Windows Troubleshooting
Ability to support mobile devices (iOS and Android) with TQL specific applications or use cases
Knowledge of ITIL Framework
Must have the ability to work in a team environment
College degree or at least 5 years equivalent business experience preferred
Where you'll be : 4289 Ivy Pointe Blvd, Cincinnati, OH 45245
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