What are the responsibilities and job description for the Network Operation Center Internship position at TQL?
JOB DESCRIPTION
About the role :
As a Network Operations Center (NOC) Intern at TQL, you will be responsible for performing alert monitoring of various internal applications and systems. You will analyze system trend data to recognize and proactively prevent IT incidents for the organization. You will also assist in the development of alerting procedures and runbook for IT Incident Management.
What’s in it for you :
Paid internship at $16.00
Position located in Cincinnati, OH
Advancement opportunities with aggressive and structured career paths
TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
Access to the latest emerging technologies
Reimbursement for continuous education and technical training
We win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT
What you’ll be doing :
Monitor and analyze alerts and logs from various key systems such as database, network infrastructure, SD-WAN and other in-house applications
Conduct initial triage of application events or incidents and determine proper escalation procedure
Act as an Incident Commander for IT incident events and direct the lifecycle from start to resolution and perform root cause analysis
Manage an incident conference bridge to allow collaboration from Development and IT Infrastructure resources
Maintain reporting and performance metrics around the IT department incident data
Lead a weekly discussion forum on remaining incident action items and root cause analysis
Recommend modifications to alert monitoring tools and identify opportunities to improve overall Monitoring Center processes
Continually review overall alerting and monitoring posture and suggest opportunities for further improvements
What you need :
Associate degree in Information Technology or Computer Science preferred
1 year of IT incident management experience
Understanding of basic network infrastructure, desktop and server technologies and system monitoring tools such as SolarWinds, Datadog, and PRTG
Experience with service desk ticketing systems such as JIRA
Experience with ITSM / ITOM modules within ServiceNow
Ability to maintain and update written documentation for Network Operations Center (NOC) processes and procedures
Where you’ll be : 4289 Ivy Pointe Blvd., Cincinnati, OH 45245
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