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Regional IT Support Specialist

TQL
Lexington, KY Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 4/29/2025

JOB DESCRIPTION

About the role :

As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.

What’s in it for you :

  • 43,000 - $65,000 base salary, benefits package, and company perks
  • Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck 401(k) with company match
  • Position based in Lexington, KY with travel to Charleston, WV
  • Advancement opportunities with structured career paths
  • Access to the latest emerging technologies
  • Reimbursement for continuous education and technical training
  • TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month
  • Leadership experience by being the IT subject-matter-expert for assigned offices
  • We win wherever we go – Voted a 2019-2023 Computerworld Best Places to Work in IT

What you’ll be doing :

  • Provide front-line technical support to on-site and remote employees
  • Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. Complete technology inventory counts and interact with office leadership to determine additional needs.
  • Manage Windows 11 PC inventory and perform repairs and reimaging
  • Work closely with Network and Database Admins, App Developers, and vendors to resolve complex issues
  • Test new software and physical and virtual hardware to provide feedback to leadership
  • Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.
  • Ensure internal customers and end-users are your top priority
  • National help desk calls and tickets to support business needs as they adjust

    • What you need :

  • Bachelor’s degree in Information Technology or equivalent work experience
  • 2 year of Help Desk experience; supporting hardware, software, and VoIP systems
  • Strong knowledge of Microsoft Office 365, Windows 11, and SCCM
  • Basic server and networking skills
  • A talent for creatively and decisively solving problems
  • Aptitude and ability to work independently and be a technology leader for the company
  • Ability to travel up to 15-20%

    • Where you’ll be : 745 West New Circle Rd, Bldg 200, Suite 300, Lexington, KY 40511

    Salary : $43,000 - $65,000

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