What are the responsibilities and job description for the Floor Manager position at TQLAS?
- Team Leadership: Supervise and coordinate the activities of front-of-house staff, ensuring exceptional service and smooth operation during shifts.
- Customer Experience: Provide a high level of personalized service to guests, addressing concerns and resolving issues promptly to enhance dining experiences.
- Training and Development: Train and mentor new staff members, fostering a positive and efficient work environment while maintaining high service standards.
- Operational Efficiency: Oversee daily operations, including staff scheduling, inventory management, and adherence to health and safety regulations.
- Sales and Upselling: Drive sales through effective upselling techniques and promote special menu items to maximize revenue and guest satisfaction.
- Quality Control: Monitor and maintain the restaurant’s ambiance, cleanliness, and presentation to ensure a consistent and upscale dining atmosphere.
- Problem Solving: Handle customer complaints and service issues with professionalism and tact, ensuring timely resolution and customer retention.
- Collaboration: Work closely with kitchen staff and management to ensure seamless communication and coordination between front and back-of-house operations.
Summary
As a Floor Manager, you will be a pivotal leader in our establishment, overseeing staff training, food service management, and kitchen operations. With core skills in management, hospitality, and team supervision, you will ensure smooth daily operations and exceptional customer service. Your premium skills in inventory control, POS systems, and fine dining experience will be instrumental in optimizing efficiency and quality. Leveraging your relevant skills in banquet services, catering, and barista experience, you will contribute to creating a welcoming and efficient dining environment. Join our team and showcase your expertise in managing a dynamic and thriving restaurant floor.
Qualifications
- Staff training
- Management experience
- Food service management skills
- Supervising experience in a hospitality setting
- Strong team management abilities
- Previous experience in kitchen management
- Familiarity with food service operations
- Ability to conduct interviews and build effective teams
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Shift:
- 12 hour shift
Experience:
- Management: 2 years (Required)
Work Location: In person
Salary : $40,000