What are the responsibilities and job description for the Customer Service Representative position at Trace Medical, Inc.?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Position Overview
As a Customer Service Representative at Bio-One/Trace Medical, you will serve as a vital link between our company and our valued customers. Your role will involve addressing customer inquiries, resolving concerns, and ensuring the highest level of customer satisfaction. Join our team and play a crucial role in delivering exceptional customer service in the healthcare industry.
As a Customer Service Representative at Bio-One/Trace Medical, you will serve as a vital link between our company and our valued customers. Your role will involve addressing customer inquiries, resolving concerns, and ensuring the highest level of customer satisfaction. Join our team and play a crucial role in delivering exceptional customer service in the healthcare industry.
Key Responsibilities
Customer Interaction
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Address customer questions, concerns, and requests with empathy and efficiency.
- Provide accurate information about products, services, and company policies.
- Process incoming customer orders, transmitting order confirmations, and preparing packing slips for next day shipments, and returns accurately and efficiently.
- Issue return authorizations for incoming equipment via email and telephone and originate work orders for same.
Collaboration
- Work closely with Bio-Medical Technicians and Sales Team to ensure timely resolution of customer issues and inquiries.
- Collaborate with colleagues to troubleshoot and resolve complex customer problems.
Documentation and Reporting
- Maintain detailed records of customer interactions, transactions, and inquiries.
- Generate reports on customer feedback, trends, and satisfaction levels.
- Originate work orders from Technicians and create invoives from same, printing service reports and packing lists to return equipment to service, ensuring accurate customer billing and shipping information throughout.
Qualifications
Experience
- At least 2 years of experience in an office environment (highly preferred).
- Experience in the healthcare industry is a plus.
Communication Skills
- Clear and effective oral communication skills.
- Excellent verbal and written communication skills.
- Ability to explain complex issues in a clear and understandable manner.
Technical Skills
- Strong keyboarding skills including words per minute and accuracy.
- Proficiency in Microsoft Word and Excel.
- Ability to navigate computer systems and databases efficiently.
Interpersonal Skills
- Superior customer service skills.
- Strong work ethic and sense of responsibility.
- Ability to work well in a team environment.
Problem-Solving Abilities
- Ability to identify customer needs and provide appropriate solutions.
- A sense of urgency and ability to prioritize and meet competing deadlines.
What We Offer
Career Advancement
Entry-level Customer Care position with opportunities for career growth within the Biomedical Engineering service industry.
Entry-level Customer Care position with opportunities for career growth within the Biomedical Engineering service industry.
Comprehensive Benefits
Enjoy comprehensive employee health and dental coverage.
Financial Security
Access to a 401k Retirement Plan for long-term financial planning.
Work-Life Balance
Generous Paid Time Off (PTO) policy for a healthy work-life balance.
Join Us
Enjoy comprehensive employee health and dental coverage.
Financial Security
Access to a 401k Retirement Plan for long-term financial planning.
Work-Life Balance
Generous Paid Time Off (PTO) policy for a healthy work-life balance.
Join Us
If you are passionate about providing exceptional customer service and making a positive impact in the healthcare industry, we invite you to join our team in Whitmore Lake, MI. At Trace Medical, we value diversity and are committed to creating an inclusive work environment where everyone feels valued and respected. Apply now and embark on a rewarding career journey with us.
Salary : $20 - $23
