What are the responsibilities and job description for the VoIP Technician position at Trace Systems Inc.?
Job Title: Unified Capabilities Specialist
Job Location: Scott AFB, IL
Job Responsibilities:
The Unified Capabilities Specialist will support the GSM-O program, which provides Sustainment, Maintenance, Problem and Change Management services to help ensure secure, reliable, and uninterrupted availability of the Department of Defense IP, Transport and Unified Capabilities (UC) networks. This position will have a focus on Unified Capabilities Video and Voice Services provided to DoD customers globally.
Primary Responsibilities:
- Support and maintain a large, complex, and highly resilient Cisco based enterprise IP voice and video communications infrastructure.
- Manage, configure, troubleshoot, and assure service supporting all aspects of an enterprise voice, video and data network. Must be organized, document oriented, possess skills in diagramming, and understand WAN principals.
- Perform system maintenance, support capacity planning activities, and complete configuration change actions and documentation efforts.
- Provide technical support for the design, implementation, and integration of network changes, and sustainment.
- Assist in the planning and performing of analytical research, design development, and other assignments in conformance with design, engineering, and customer specifications.
- Perform various complex software development tasks.
- Evaluate and recommend new technologies to enhance current customer capabilities.
- Ensure efficient delivery of contract capabilities using industry standards and repeatable processes.
- Mitigate risks, control costs and schedule variance, and effectively manages large scale, integrated projects.
- Perform a variety of analytical tasks which include the hardware and software design and implementation utilizing various facility equipment.
- Works independently to achieve day-to-day tasks with minimal support.
- Troubleshoot remote site registration, signaling and media problems.
- Validate change requests and ensure accuracy.
Minimum Qualifications:
- Active, in-Scope US government issued Secret clearance with eligibility for a Single Scope Background Investigation (SSBI).
- Due to the nature of the work and US Government required, US Citizenship is required.
- Requires high school diploma or equivalent and 5 years of prior relevant experience.
- Currently possess DoD 8570 certification at IAT level II, Security CE
- Experience analyzing VLAN, routing, IP addressing and sub-netting.
- Experience troubleshooting and configuring IP networks.
Desired Qualifications:
- Technical Certifications such as CCNA, CCNP, CISSP, ITIL, etc..
- Experience with VTC Gatekeeper configuration and troubleshooting
- Experience with DISA Unified Capabilities (UC) and Global Video Services (GVS)
- Advanced knowledge of Cisco, Vidyo and Polycom VTC equipment and infrastructures.
- Thorough understanding of H.323 IP VTC Vidyo-based platforms and protocols required to support VTC technology.
- Experience with packet sniffer software such as Wireshark or Net Scout to analyze network traffic
- Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya AS5300, Avaya Aura Application Server.
Education:
- High school diploma or equivalent
Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.
