Service Clerk

Tracey Road Equipment, Inc. is hiring a Service Clerk for the Wilkes Barre office.

The Service Clerk plays a vital role in the smooth operation of our service shop. This position involves scheduling work orders, managing administrative and paperwork tasks, and delivering exceptional customer service. A successful Service Clerk will have familiarity with heavy trucks and equipment, strong organizational skills, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Schedule service appointments and work orders efficiently to meet customer needs and shop capacity.
• Communicate with technicians and the Service Manager to ensure timely completion of jobs.
• Coordinate with customers to confirm service details, updates, and job completions.
• Monitor service intervals on customer equipment.
• Open, review, complete, and close out work orders/repair orders.
• Maintain accurate records of work orders, invoices, and service history.
• Process incoming service-related paperwork and ensure proper filing and documentation.
• Assist with warranty claims and ensure proper documentation is submitted on time.
• Maintain regular communication with customers regarding job status, pricing, and any changes to timelines.
• Address and resolve customer concerns in a professional and timely manner.
• Stay informed about service processes, shop policies, and industry trends.
• Support the Service Manager with special projects and shop operations as needed.

Skills & Abilities:

• Strong customer service skills and ability to communicate effectively.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in basic computer applications and shop management software.

Education & Experience:

• High school diploma or equivalent; additional education or training in a related field is a plus.
• Familiarity with heavy trucks, construction equipment, or related industries.
• Previous experience in a service department or administrative role is preferred.

Tracey Road Equipment is an affirmative action/Equal Opportunity Employer. Tracey Road Equipment provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. As part of the company's equal employment opportunity policy, Tracey Road Equipment will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are provided the same equal opportunity.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Wilkes Barre, PA 18711 (Required)

Work Location: In person

Salary : $17 - $19