Customer Service & Office Administrator

TRACK SHACK EVENTS

We are in the business of helping individuals reach their health and wellness goals through participation in running and walking events. Track Shack Events is a locally owned, event marketing company that produces 16 unique road races throughout Central Florida. It is the sister company to Track Shack, a specialty running retailer.

JOB DESCRIPTION

The Customer Service and Office Administrator is a vital role within our team, serving as the first point of contact for our customers and ensuring smooth office operations. This position requires a highly organized, customer-focused individual with excellent communication and problem-solving skills. You will be responsible for providing exceptional customer service, supporting event inquiries, and general office administration.

RESPONSIBILITIES

Customer & Event Support:

• Serve as the primary contact for participant inquiries before, during, and after events. Manage customer interactions via phone, email, and in-person, ensuring prompt and accurate responses.
• Greet and assist visitors in a professional and courteous manner.
• Maintain a positive and empathetic attitude in all customer interactions.
• Assist participants with registration changes, transfers, and proof-of-time verification.
• Address customer concerns with professionalism, escalating complex issues when needed.
• Gather and utilize customer feedback to improve service quality.
• Create and maintain FAQ documents and other customer service resources.
• Prepare and distribute virtual race packets and materials.

Support for Athletes with Disabilities:

• Serve as point of contact for athletes with disabilities, providing information about event accessibility and accommodations.
• Communicate with athletes regarding specific needs and requirements, ensuring appropriate support is provided.
• Maintain accurate records of accessibility requests and accommodations provided.

Office Administration:

• Maintain the security of the front desk area.
• Manage incoming and outgoing mail and deliveries.
• Order, manage, and maintain office supplies, ensuring adequate inventory.
• Manage vendor relationships for office supplies and services.
• Maintain a clean and organized office environment, including common areas such as kitchen and meeting rooms.
• Coordinate and maintain accurate records of office cleanings, maintenance, and repairs.
• Create and manage preventative maintenance schedules.
• Manage meeting rooms and bookings.
• Schedule, coordinate, and support office meetings as needed.
• Manage and organize office files and records, both physical and digital.
• Provide administrative support including data entry, filing, photocopying, and scanning.
• Assist with office moves and space planning.

QUALIFICATIONS AND SKILLS

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Minimum of 2 years of experience in customer service or front office roles.
• Excellent communication skills, both written and verbal.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM software and online registration platforms is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict-resolution skills.
• Positive attitude and a passion for providing excellent customer service.
• Interest in running and road race events is a plus.

BENEFITS

• Salary commensurate with experience.
• Health Insurance after three months probationary period.
• Retirement plan- 3% match after one year.
• Discounts on running apparel.
• Complimentary event entries.