What are the responsibilities and job description for the Field Service Technician - Western Maryland (Mechanical, hydraulic, electrical) position at Tracked Lifts?
Who we are
Tracked Lifts is the premier organization in selling and servicing tracked aerial lifts in North America. Our main products include tracked Mobile Elevating Work Platforms (MEWPs) and trailers. We are the exclusive distributor of Omme aerial lifts in North America and Platform Basket aerial lifts in the United States. We strive to provide best-in-class customer service, helping our customers reach new heights safely, reliably, and with versatility.
What we do
With Tracked Lifts, nothing is out of reach. Our customers trust our products to enable them to negotiate difficult access locations safely. We back our products with best-in-class customer service, pre- and post-sale. Our Service and Logistics team ensures that all machines are customer-ready when they leave our facility. They also provide delivery and field services to our customers.
The Job
Our service technicians provide maintenance in our shop and in the field for our tracked aerial lifts. These machines make use of electrical, hydraulic and sensor systems to provide the safest, most reliable experience for our customers. Our technicians test lifts for delivery, diagnose issues both on-site and over the phone, and repair all aspects of the machine. We provide preventive maintenance, annual inspections, and field service at the customer’s request. Our service is best-in-class, and our customers rely on us to keep them productive and profitable. This position has the potential for a lot of travel time, if desired.
Primary Responsibilities
- Perform “Pre-delivery Inspections” on lifts to inspect and prepare them for delivery
- Diagnose and repair hydraulic, electrical, and sensor issues on aerial lifts and other similar equipment
- Write repair reports describing the issue found and steps to resolve
- Safely transport equipment in our shop and at customer sites
- Perform delivery of new machines to our customers
- Occasionally pick up machines in need of service
- Perform in-shop duties as required
Requirements
- 1 years troubleshooting and repairing electrical and hydraulic systems
- 1 years as a field service technician
- Must be able to use a Microsoft Windows based computer to interface with the machine diagnostics
- Must be capable of using an Android or iOS smartphone for using our field service and communications tools
- High School Diploma or equivalent
- Valid driver's license and a satisfactory driving record
- Ability to lift, push or pull 70 pounds, climb, bend, kneel and work with arms raised
- Ability to obtain a DOT health card
- Must be willing to travel throughout the Northeast of the United States
- Experience towing a trailer
Desired Qualifications
- DOT health card
- Field mechanic experience, highly preferred
- Small engine (gas and diesel) repair experience
- Experience maintaining heavy equipment to include forklifts, Bobcats, Caterpillar machinery, etc.
- Military maintenance training a plus
- Advanced technical studies such as automotive, aircraft maintenance, or heavy equipment
- Experience with Microsoft Windows and office tools
Benefits
- Paid holidays
- 15 days PTO per year
- Health insurance
Job Type: Full-time
Salary: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- AD&D
Schedule:
- Monday to Friday; weekends as needed
Ability to commute/relocate:
- United States: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Mechanical knowledge: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 75% (Required)
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Fuel card
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Mechanical knowledge: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Location:
- Hagerstown, MD (Required)
Willingness to travel:
- 75% (Required)
Work Location: Remote
Salary : $65,000 - $75,000
