What are the responsibilities and job description for the Operations Support Specialist position at Tracker Products?
About Tracker Products
At Tracker Products, we are dedicated to creating cloud-based evidence management solutions that support the fair delivery of justice by preserving the integrity of evidence. Our SaaS products are designed to streamline processes and enhance productivity for clients in law enforcement and other industries. Guided by our core values, we are committed to delivering exceptional service, achieving measurable results, maintaining honesty and integrity, and fostering work-life balance. We embrace a growth-oriented culture, prioritize servant leadership, and strive to make a meaningful difference through both our products and company values.
Job Summary
The Business Operations Assistant supports the Director of Operations by managing a variety of administrative, operational, and logistical tasks to ensure the smooth functioning of the company. This role involves coordinating key business processes, handling documentation, maintaining accurate records, and supporting both internal and external communications. The ideal candidate is detail-oriented, organized, and capable of juggling multiple responsibilities in a dynamic environment.
The Ideal Candidate
The ideal candidate is someone with business administration/operations experience looking for a part-time, remote position. This role is an internal support role assisting the operations team. Only candidates with proven experience will be considered. This position has the potential to grow into full-time in the future. Candidate must be able to work a set schedule.
Duties / Responsibilities
Duties and responsibilities of the Business Operations Assistant include, but are not
limited to:
Administrative and Operational Support:
- Manage and update business licenses, registered agents, and sales tax licenses.
- Handle sales tax filings and maintain tax-exempt certificates.
- Assist in ordering and tracking hardware for clients and internal use, including confirming availability and recording orders in the CRM.
- Maintain up-to-date account information, including contacts and addresses.
Vendor and Supplier Management:
- Onboard new vendors, manage W-9 forms for current and new vendors, and oversee supplier enrollment processes.
- Ensure timely communication with vendors regarding account setup and changes.
Logistical and Project Support:
- Assist with company meetings logistics and coordinate related tasks.
- Handle special projects as assigned by the Director of Operations.
Documentation and Record-Keeping:
- Ensure all records are accurate and accessible in the CRM and other tools.
Communication and Coordination:
- Answer and route phone calls to the appropriate team members, as needed.
- Communicate effectively with clients, suppliers, and internal teams to resolve inquiries and maintain smooth operations.
Qualifications
Qualifications of the Business Operations Assistant include, but are not limited to:
- Associate’s Degree or equivalent in experience in office administration, support, or related field
- 3 Years experience in administrative or operations support role
- Excellent attention to detail
- Excellent time management skills
- Proficient in Microsoft Office Suite (Excel, Word, etc) and CRM tools
- Excellent written and verbal communication skills