What are the responsibilities and job description for the Workforce Coordinator - Seasonal position at TrackTown Events, LLC?
The Workforce Coordinator will play a pivotal role in elevating the volunteer experience, ensuring the seamless execution of SafeSport training sessions, assist in managing volunteer inquiries via email, assisting with volunteer placements, and being a front-facing representative during TrackTown USA hosted events.
Key Responsibilities:
Key Responsibilities:
- Customer Service: Provide a high level of customer service creating an overall positive client experience prior to and during games-time.
- SafeSport Training: Organize and oversee the execution of SafeSport training sessions for volunteers, ensuring all volunteers complete the necessary training.
- Volunteer Inquiries: Serve as a point of contact for volunteer inquiries via phone, email, providing timely information, assistance, and guidance as required.
- Role and Shift Assignments: Assist in the allocation of volunteers to specific roles and shifts, considering their skills, preferences, and event requirements.
- Front-Facing Presence: Represent TrackTown USA during events by actively supporting volunteers, addressing on-site issues, and ensuring a positive volunteer experience.
- Social Media Events: Assist social media accounts to promote volunteer opportunities, organizational events, and engage with the community.
- Volunteer Appreciation Initiatives: Plan and execute volunteer appreciation events to recognize and celebrate the contributions of volunteers to the organization's mission.
- Manage and oversee Workforce Interns and Workforce Go Team!
Qualifications:
- Strong written and oral communication skills.
- Detail-oriented and highly organized.
- Ability to work independently and collaboratively.
- Ability to work accurately and effectively on tight deadlines in a fast-paced environment.
- Proficient with using computer applications (e.g. Word, Excel, cloud-based programs).
- Evidence of leadership experience or customer service background.
- Familiarity with volunteer management and event coordination is a plus.
Benefits for the Coordinator:
- Gain hands-on experience in event management and volunteer coordination.
- Collaborate with a dynamic team in a high-profile sporting event.
- Opportunity to enhance leadership and communication skills.
- Access to networking opportunities within the sports and event industry.
Time Requirements: Expect to work 8 – 15 hours per week and Games Time hours will increase and vary.
This Coordinator will be expected to be present for the following events:
- BIG Ten Outdoor Track and Field Championships: May 16-18
- NCAA Outdoor Track and Field Championships: June 11-14
- Nike Outdoor Nationals: June 19-22
- The Prefontaine Classic: July 2-5
- USATF Outdoor Championships: July 31- August 3
TrackTown USA, Inc. is a non-profit organization committed to setting a standard of excellence in hosting premier track and field events, creating a supportive environment for elite athletic performances, being a leader in sustainable sport practices, and inspiring the next generation of track and field athletes and fans. The organization was responsible for organizing the 2014 IAAF World Junior Championships, the 2015 2022, and 2023 USATF Outdoor Championships, the 2016 IAAF World Indoor Championships in Portland, and the 2016, 2020, and 2024 U.S. Olympic Team Trials—Track & Field. In partnership with USA Track & Field, the organization brought the 2022 World Athletics Championships to the United States for the first time. TrackTown delivers the Wanda Diamond League’s recurring Prefontaine Classic, recognized as one of the world’s best track and field meets.