Sr. Manager - Product Management Job Details | Tractor Supply Company

Overall Job Summary

This position is responsible for defining the vision and strategy for innovative mobility products, product capabilities, features, and functions across the Omnichannel customer journey. It supports the Tractor Supply Co. - Life Out Here Strategy, increasing sales/profit, and an optimizing the customer experience. This role is accountable for delivering expected return on product investments.

This person is accountable for ensuring that the integrity of the TSC digital experience is maintained by managing the User Acceptance and Site Operations team. This includes publishing of promotions, validation of navigation & links, testing new or updated functionality, and analyzing customer feedback. Central to this role is the optimization of process, implementing automation where it feasible and maximizing the value that this team provides for TSC and its customers.

Essential Duties and Responsibilities (Min 5%)

• Define the product vision & strategy for products that support the omnichannel customer journey through the Consumer Mobile App.
• Drive incremental sales, profit, and increased customer satisfaction through the delivery and use of products and capabilities for consumers and Tractor Supply team members.
• Leverage market trends & consumer research, competitive analysis, metrics, data analysis, and customer feedback to identify business and customer experience opportunities that will position TSC as best in class. 
• Remain up to date on consumer expectations and technology advancements that can be used to drive innovation.
• Develop business cases that support investment in new and updated products.
• Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
• Maintain a product roadmap and set priorities that align with other business units, product teams, user experience, and IT teams. 
• Explicate exceptional customer journeys, business processes, and operational plans that will utilize the products and features delivered.
• Establish measurement plans and communicate the benefits of new products and features to customers and team members. 
• Analyze & report the impact of products on the customer, team members, and the business. Utilize these insights to iteratively drive continuous improvement in the product. 
• Select and manage third party vendor partners. 
• Manage and direct Product Manager, Product Owner, and Site Manager direct reports.
   

Required Qualifications

Experience:  8 years of Product Management experience. 3 years omnichannel, ecommerce, and systems development experience

Education: Bachelor’s degree from an accredited college or university in related field preferred. MBA preferred.  Any suitable combination of education and experience will be considered.

Professional Certifications: Association of International Product Marketing and Management Certification (AIPMM), Certified Product Manager (CPM), Certified Digital Product Manager (CDPM), Agile Certified Product Manger and Product Owner (ACPMPO), CSTE:   Certified Software Tester, CSQA:  Certified Software Quality Analyst.

Preferred knowledge, skills or abilities

• Strong eCommerce background with emphasis on mobility
• Ability to lead and collaborate cross-functionally
• Ability to develop product strategies by understanding key business objectives; diagnosing and mapping requirements; articulating solution risks and barriers; recommending project Experience with modern software development product management practices and agile methodologies.
• Effective communication and leadership skills

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.