SVP, Store Operations Job Details | Tractor Supply Company

Overall Job Summary

This position is responsible for store leadership through the Regional Vice Presidents, District Managers, field personnel, and the accomplishment of specific financial and operational goals including volume growth, expense management and P&L in the assigned TSC geographical division.  This position ensures achievement of company goals and objectives including standards in customer service, store merchandising, visual presentation, and facilities maintenance.
 

Essential Duties and Responsibilities (Min 5%)

• Supervise and manage a group of Regional Vice Presidents, providing for the development of field management through goals, the performance review process, succession planning, coaching, training and mentoring.
• Lead the stores’ organization to meet/beat daily/monthly/annual sales forecasts and store expense and earnings before interest and taxes (EBIT) budgets.
• Oversee creation, implementation and execution of programs, business practices, policies and procedures to support customer-centric culture and maximize sales, EBIT, store operations, customer satisfaction and the total customer shopping experience in stores.
• Manage the development of annual financial plans for the assigned geographic areas and oversee and approve budgets for direct expenses and achievement of expense budgets.
• Ensure stores are minimally shop worn, safe, clean and properly lit.
• Identify critical operational business needs and direct the execution of short and long-term  projects and initiatives.
• Communication: Ensure effective open and concise communication to all levels of the company.  Ensure team is proactively partnering with internal cross functional partners and is sharing feedback, concerns and requests to the SSC on behalf of our team and customers

Required Qualifications

Experience: Extensive retail experience in operations, merchandising, and personnel development required.  

Education: Bachelor’s degree from an accredited college or university.  Any suitable combination of education and experience will be considered.
 

Preferred knowledge, skills or abilities

• Substantial experience in a multi-unit retail environment preferred.
• Demonstrated record of achieving financial performance objectives and over-coming operations challenges in a competitive and customer-centric work environment.
• Experience in multiple disciplines – financial planning and control (budgeting, P&L, cost control, labor modeling), customer-centric focus, store visual merchandising, personnel development.
• Demonstrated high level of understanding of technology application in retail operations such as POS, inventory management control, events management, sales tracking, P & L, store labor management and reporting. 
• Ability and proficiency in Microsoft Windows and Office products.
• Ability to manipulate data to drive and expedite project analyses and completion.
   

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info