What are the responsibilities and job description for the Team Member position at Tracy 76?
Position Summary
Under the general direction of the General Manager and District Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day-to-day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart well stocked with various quality food and beverage options.
Responsibilities and Duties:
Customer Service Duties
- Welcome and make eye contact with all customers when they enter the store
- Professionally represent the company
- Consistently maintain a professional, courteous attitude when dealing with customers
- Manage the customer’s checkout procedures when they purchase products.
- Performs the Four Steps of Customer Service with all customers to ensure an excellent
- Mystery Shop review and total customer satisfaction.
- Offer current promotional items to all customers.
- Offer credit card applications and information to all customers.
- Issue receipts to customers
- Make necessary refunds with the approval of a manager
- Accurately operate the cash register (Point of Sale -POS system), processing all customer cash, debit, and credit transactions and balancing the cash drawer at the end of the shift.
- Issue receipts to customers for products bought and make necessary refunds, credits, or changes to customers.
- Perform simple math calculations.
- Make sure all money is dropped in the safe according to company policy and procedures.
- Stock and maintain all shelves, store displays, and coolers to ensure they are visually appealing to customers.
- Make sure all promotional signage is in good condition and displayed in critical areas to maximize effectiveness.
- Ensure that all prices are displayed correctly for each product.
- Make sure all damaged and expired items have been removed from the shelf and set aside for the Station Manager
- Keep the food and beverage area clean, neat, and well-stocked with all necessary items.
- Maintain and clean the outdoor equipment (pumps, water buckets, squeegees, paper towel dispensers, spill buckets, etc.).
- Remove and dispose of trash and debris outside/inside.
- Sweep and mop store floors and other cleaning duties, as necessary.
- Clean station restrooms.
- Understand and comply with training on the Emergency Shutoff Locations at each location, both outside and inside, and the procedures for alarms
- Follow the Shift Duties schedule for correlating shifts.
- Check for valid identification for all credit card transactions and age-restricted items (Lotto/Tobacco/Alcohol).
- Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
- Perform all other duties assigned.
- The candidate must be able to work any shift, Sunday – Saturday, to support the company’s business needs. He/she/they must be able to communicate effectively. The candidate should demonstrate practical verbal communication skills and have excellent follow-through. The candidate should be self-motivated but with the ability to follow directions. Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register, and interacting with staff and clientele.
High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking, and sound decision-making abilities are necessary for the success of this role. Computer proficiency is also required.
Software, Tools, and Equipment:
You may be required to use and familiarize yourself with the following software, tools, and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.
Physical Demands and Work Environment
Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping kneeling, crouching, and lifting materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash registers (POS) and stock displays and coolers. Must communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.