What are the responsibilities and job description for the Customer Success Manager position at TRADEBE?
The Opportunity
Extensive technical knowledge in the Environmental Services industry is required to be considered for this position. Candidate must be located in either the Midwest or Northeast region of the United States.
We're on the hunt for an energetic and driven Customer Success Manager to join our team! In this pivotal role, you'll be the trusted advisor and main point of contact for some of our most valued customers. Your mission: nurture strong relationships, inspire loyalty, and champion advocacy.
You'll excel by fostering genuine connections, proactively addressing challenges, and uncovering exciting business opportunities that benefit both our customers and our company. If you're passionate about creating exceptional customer experiences and thrive in a dynamic environment, we want to hear from you!
Key Job Responsibilities
- Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.
- Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.
- Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share.
- Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.
- Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly
- Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner
- Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.
Qualifications
- Education and Experience: Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. 7 years of experience in a customer success or experience, or technical role in the industry. Additional experience in lieu of a Bachelor’s degree accepted.
Skills:
- Knowledge of RCRA and waste profiling required.
- Strong organizational skills and attention to detail.
- Previous customer success experience, sales, or account management experience
- Impeccable communication skills: verbal, written, and presentation skills
- Customer-centric mindset with a win-win mentality
- Knowledge of best practices in customer success and retention
- High work capacity, dependable, results oriented and strong sense of urgency
- Ability to travel 10-20% for customer meetings (quarterly)
- Proficiency in SAP is highly desirable.
Why Tradebe is Right for You
- Competitive pay and benefits
- Student loan repayment assistance
- Generous vacation and sick plans
- Medical (including telehealth), dental and vision
- 401k Retirement match
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Agency paid, basic life and AD&D insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities
- Great work environment and culture
- And MORE!
Tradebe Environmental Services is a global leader in environmental services with a US Headquarters in Chicago, IL. We manage complex waste sustainably while promoting the circular economy with U.S. sites serving diverse industries like petrochemicals, aerospace, and healthcare.
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
