What are the responsibilities and job description for the Help Desk Technician position at TRADEBE?
The Opportunity
Join our team as a L1 IT Help Desk Technician and support end users across the US!
In this role, you’ll be the go-to problem solver for Microsoft 365, custom applications, and basic networking issues. Reporting to the IT Support & Workplace Coordinator, you'll collaborate with a dynamic IT team to keep things running smoothly, contribute to infrastructure initiatives, and deliver top-notch customer support.
We’re looking for someone who pairs excellent customer service skills with a passion for problem-solving and strong technical know-how.
If you're ready to make an impact and grow your IT career, apply today!
Key Responsibilities
- Respond to client inquiries via phone, email, or chat in a timely and professional manner.
- Diagnose and resolve technical issues related to Microsoft 365 applications (e.g., Outlook, Teams, SharePoint).
- Assist clients with basic networking issues, including connectivity problems and configuration.
- Provide mobility support, including troubleshooting mobile devices and applications.
- Document and track all support requests and resolutions in the ticketing system.
- Escalate complex issues to higher-level support teams as needed.
- Provide excellent customer service and maintain a positive client relationship.
- Stay updated on the latest M365 features and networking technologies.
Qualifications
Education:
- College education in IT, Computer Science, or related field would be great.
- Certifications in Microsoft 365 or networking (e.g., CompTIA Network ) a plus.
Experience:
- Experience with remote support tools and ticketing systems preferred
- Solid understanding of software / hardware lifecycles and methodologies
- Active directory desired
Skills:
- Solution oriented individual with strong analysis, logical and problem-solving skills
- Excellent communication skills, with the ability to convey complex technical concepts to less-technical stakeholders
Work Environment
- Office-based; Business Hours: 8 AM Central – 5 PM Central (incl. 1h break)
- Moving under desks as well as moving and carrying computer equipment
- Sitting for long periods of time
- Typing long periods of time
What Does the Interview Process Look Like
We believe in a transparent hiring process that values everyone’s time and engagement. Candidates should expect the hiring process to follow the order below. At any point in the process, candidates may be declined.
- Selected candidates who have completed the application will be invited to schedule a 30-minute screening call with of our talented Recruiters.
- Next, candidates will be scheduled for a 1-hour Teams interview with the IT Support Coordinator and a member of the People & Culture (HR) team.
- Finally, candidates will be scheduled for a 1-hour face to face interview with the IT Ops & Infrastructure Manager and the IT Support Coordinator.
Why Tradebe is Right for You
- Competitive pay and benefits
- Student loan repayment assistance
- Generous vacation and sick plans
- Medical (including telehealth), dental and vision
- 401k Retirement match
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Agency paid, basic life and AD&D insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities
- Great work environment and culture
- And MORE!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
