What are the responsibilities and job description for the Billing / Operations Specialist position at Trader Interactive?
Are you ready to be a big part of something big?
At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.
And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!
What We Offer
- An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
- The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
- Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.
What You’ll Do
The Operations Specialist will be working directly with the Senior Manager of Billing operations to support our businesses. You will call on accounts to help with payments, update credit cards, process credits and debits to accounts, manage accounts receivable for accounts no longer active. You will use your customer service skills to escalate calls to sales and support departments.
- Supports the billing operations process including invoicing clients, tracking and collecting payments, and ensuring that all invoices are error-free and paid in full
- Deliver exceptional customer service through inbound and outbound calls and email requests to ensure prompt and complete resolution to delight our internal and external customers
- Update and maintain records and accounts and coordinate with finance team to evaluate accounts
- Compile information from multiple systems and maintain knowledge of relevant software programs
- May assist in month-end closings, reports, and annual financial audits
- Document all activity within the appropriate database and tracking systems
What We’re Looking For
- 3 years of customer service experience
- Strong computer literacy and knowledge of computer software, such as Microsoft Office, Proficient in Excel and Google Suite
- Excellent Customer Service skills
Bonus Points
- Commercial or Recreational Marketplace Experience-remove
- Salesforce CRM and Dynamics 365 knowledge
- Media Planning and invoicing- add
- Experience in Digital Advertising-remove
So come and join our team - because every role is a big role in our plans to go big.
TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.
