What are the responsibilities and job description for the Customer Service Representative position at Trader Interactive?
Are you ready to be a big part of something big?
At Trader Interactive, we make buying and selling a great experience. We’re a group of go-getters who decided they didn’t want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always our #1 priority.
When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.
And one of the best parts? We give you the freedom to work from whatever working location works best for you and your lifestyle - yes, this means you can be 100% remote if you want to be!
What We Offer
- An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
- The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
- Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to LinkedIn Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.
What You’ll Do
As a Customer Service Representative, you will have a sincere will to deliver exceptional customer service for Cycle, RV, Commercial Truck and Equipment Trader.
- Research and find a resolution to customer concerns while coordinating with internal resources
- Answer inbound calls, process emails, chats & text messages and make outbound calls to existing customers
- Work directly with consumers to provide superior customer service and support while buying and selling on company platforms
- Provide direct support for all TI products and services, including customer care, service, retention and overall satisfaction
What We’re Looking For
- Experience working with high volume inbound and outbound calls
- Superior communication skills, both written and verbal, with internal and external customers
- Strong phone contact handling skills and active listening skills
- Ability to analyze a problem in real-time and provide a solution
- Ability to maintain a calm demeanor under pressure
- Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
So come and join our team - because every role is a big role in our plans to go big.
TI proudly supports a diverse workforce, and we encourage candidates from underrepresented groups to apply. Trader Interactive is an equal opportunity employer where hiring is based entirely on business needs, job requirements, and individual merit.
