IT Solutions Specialist

Description

CULTURE & SPIRITUAL LEADERSHIP 

Traders Point Christian Church defines our culture by these three gospel-centered values: humble, hungry and healthy. We expect and hold staff accountable to live out these values through their behaviors daily. We expect staff to humble themselves before God and others, work hard and unto God to advance His mission. We expect staff to maintain focus on their health: relationally, physically, mentally and spiritually. We expect staff to be active members of the church who contribute to the church’s mission and vision. We expect staff to serve as spiritual leaders to our church body by being part of a group, serving, attending service and tithing. 

JOB SUMMARY 

The IT Solutions Specialist is responsible for partnering with TPCC ministry teams, coordinating efforts to integrate IT solutions with TPCC and ministry strategies. The IT Solutions Specialist leads IT team efforts to align TPCC’s software, technical solutions, and related services with the business requirements of TPCC ministries.  This individual will partner with IT team members to identify where and how our technical solutions are best applied, leading research regarding what solutions and services are needed to address ministry needs, and orchestrating the delivery of such solutions.  The IT Solutions Specialist is responsible for increasing awareness, working knowledge, and adoption of available IT solutions by staff and volunteers; and maximizing outcomes by guiding and counseling ministries.   

The IT Solutions Specialist is responsible for partnering with TPCC ministry teams, coordinating efforts to integrate IT solutions with TPCC and ministry strategies.  This individual is responsible for optimizing the use of the Rock Relationship Management System (RMS), and guiding the deployment of other IT solutions in order to meet TPCC requirements while also assuring good stewardship of all technology investments.  The IT Solutions Specialist will work with ministry teams to clarify and guide ministries as their strategies and objectives intersect with applicable technology. 

The IT Solutions Specialist will work in close partnership with the Rock Application Manager, IT Systems Manager, and IT Digital Product Manager to create the best possible solutions and affect the best possible outcomes for TPCC as it relates to use of technology solutions. 

SUPERVISORY RESPONSIBILITIES 

• This position has no supervisory responsibilities.

DUTIES/PRIMARY JOB PRODUCTS 

• Focus on people and outcomes through the best uses of technology 

• Be an expert in the use of technology solutions offered by IT including, but not limited to Microsoft suite and the RMS Platform 

BUSINESS ANALYST FUNCTION 

• Meet with ministry personnel and teams to uncover business requirements that can be addressed by technical solutions from IT

• Work in partnership with the IT Applications Manager and IT Systems Manager and under the guidance of the IT Projects and Solutions Manager to identify and clearly document requirements for technology solutions  

SOLUTION MANAGEMENT FUNCTION 

• Partner with the IT Systems Manager to create IT solutions strategies and best practices; and assure delivered solutions are in alignment with said strategies and best practices 

• Work with ministries to assure adherence with best practices as relates to application of technology 

• Lead IT team efforts to manage expectations with relation to where and how technology can/will be used to meet ministry objectives 

• Assurance of alignment of final product and solution deliverables meet the defined requirements 

• Participate in roadmap development for RMS and related solutions.   

SOLUTION MARKETING AND TRAINING FUNCTION 

• Responsible leading (in partnership with Rock Application Manager) IT communication with ministry teams about RMS platform (and that of related solutions), promotion of the RMS platform capabilities, and assurance of good (appropriate) usage of the RMS platform 

• Responsible for leading (in partnership with IT Systems Manager) IT communication with ministry teams about other IT products and solutions including the likes of the full O365 suite, phone and SMS systems, work management tools, and other technical solutions.   

• Responsible for (in partnership with IT Systems Manager and Rock Application Manager) leading out development of IT related training and user documentation.  

• Develop education plans for identified IT initiatives to increase staff visibility, awareness, and correct use of such tools  

• Create training videos, tutorials, and educational videos to use seen by both staff and church volunteers 

• Initiative to plan and execute awareness events for new technology solutions and softwares 

INTERNAL AND EXTERNAL RELATIONSHIPS 

• This position reports directly to the IT Projects and Solutions Manager 

• Participate as member of the IT staff, and attend applicable meetings and required special events 

• Work in partnership with the IT Director, IT Systems Manager, IT Applications Manager, and IT Digital Product Manager, to plan, implement, launch, and train on technical solutions.   

• Lead TPCC in regard to adoption of an application of technology in performing ministry 

• Actively maintain productive and healthy relationships with TPCC ministries and the staff within each. 

• Maintain consistent interactions with TPCC staff and volunteers, facilitating clear discernment of user experience with TPCC technology 

REQUIRED SKILLS/ABILITIES 

• Effective meeting management (as organizer and invitee)  

• Work prioritization 

• Personal initiative 

• Able to operate independently with minimal direction 

• Working in a team environment with high collaboration where relationship is priority 

• Business strategy development 

• Alignment of technology delivery with established business strategies 

• Working knowledge of organizational change management practices 

• Genuine interest in and demonstrable ability to helping others learn to use technology to advance their mission and work  

• Business process design 

• Building good business value cases  

• Strong focus on user experience 

• Identifying and documenting functional requirements 

PREFERRED SKILLS/ABILITIES 

• Writing and producing training materials and guides 

• Strong working knowledge of Microsoft productivity suite 

• Experience leveraging a work management platform for organizing and coordinating work 

• Product marketing 

• Effective group and individual communication 

• Workflow design  

EDUCATION & EXPERIENCE  

• Combination of higher education and work experience in technology, education, training development, or product marketing (eg. business analyst, product owner, training and development, instructional designer).   

• Working in a team environment and across departments 

• Navigating corporate culture and organizational dynamic to identify and produce technical solutions leading to desired outcomes 

PHYSICAL DEMANDS/WORK ENVIRONMENTS 

• Lifting up to 50lbs 

• Significant time viewing screens 

• Extended periods in meetings in-person and online 

• Occasional extended periods standing 

CLASSIFICATION 

Exempt/Non-Exempt: Exempt 

Full or Part-Time: Full Time 

Work Schedule: Sunday-Thursday 

Qualifications