HR Operations Manager

Trades Holding Company is seeking an HR Operations leader to support its growing organization and HR team. Reporting to the CHRO, the HR Operations Manager will collaborate with stakeholders to provide consultation, process design, and project management of HR and talent programs. The HR Ops Manager will work to enhance the Trades employee experience through employee-centric policies and programs, and efficient processes. The HR Ops Manager can expect to be a key leader on initiatives in the areas of compensation and benefits, onboarding, compliance, policy development, payroll optimization, and HR technology and reporting.

Responsibilities will Include:

HR Process & Policy Management:

• Develop, implement, and maintain HR policies, procedures, and best practices.
• Ensure compliance with labor laws, company policies, and industry regulations.
• Support integration and efficient workflow across the entire employee lifecycle, including recruitment, onboarding, training, performance management, and offboarding.
• Streamline HR processes to improve efficiency and effectiveness.
• Evaluate, select, and manage HR vendors and contracts.

HR Systems & Technology:

• Oversee employee data management SOPs and processes to ensure that data is secure and maintained according to company policies and privacy regulations.
• Ensure all required reporting and filings are delivered.
• Manage HRIS (Human Resource Information System) and other HR tools to maintain accurate employee records; lead continued optimization of HR technology.
• Identify and implement automation solutions to improve HR operations.

HR Reporting & Data Analysis:

• Prepare HR reports and analytics to support decision-making.
• Track key HR metrics such as turnover rates, employee satisfaction, and workforce productivity.

Payroll & Benefits Administration:

• Coordinate with finance and payroll teams to ensure timely and accurate salary processing.
• Oversee benefits administration, including health insurance, leave policies, and other employee perks.

Compliance & Risk Management:

• Ensure compliance with labor laws, workplace safety regulations, and company policies.
• Conduct audits and implement corrective actions when necessary.

Qualifications:

Education & Experience:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 5 years of experience in HR operations or a related HR role.
• Strong knowledge of labor laws, compliance, and HR best practices.
• Proficiency in HR software (HRIS, payroll systems, and employee management tools; Paylocity experience a plus).
• Proficiency in Microsoft Office and other workplace communication tools.
• Experience in process optimization and HR analytics is a plus.
• HR certifications preferred (e.g., SHRM-CP / SHRM-SCP; PHR / SPHR; and/or CHRP)

Skills:

• Excellent communication, leadership, and problem-solving skills.
• Ability to communicate complex concepts clearly and effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in managing HR teams and coordinating across departments.
• Ability to mentor and develop HR personnel.
• Strong decision-making skills and general business acumen.

About Us: Founded in 1994, Trades Holding Company is a franchisee operator of Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration, and Aire Serv (HVAC) residential home servicing brands. Trades is the largest Mr. Rooter Franchisee and employs ~400 full-time employees including 325 trade professionals across several markets in Ohio, Indiana, and Kentucky. Trades is dedicated to its technicians and committed to providing a superior journey from apprentice to retirement.

Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and Aireserv)) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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