What are the responsibilities and job description for the Cashier position at TradeWinds Island Resort?
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview:
The Cashier is responsible for accepting payment for food and beverages and making proper change for Guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed.
- Employees must at all times be attentive, friendly, helpful and courteous to all Guests, managers and fellow employees.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Collect credit cards from Guests and servers.
- Operate the approved credit card machine.
- Prepare cashier report at end of shift.
- Greet and seat Guests at appropriate tables in a timely manner.
- Perform opening and closing duties according to established side-work checklist
- Be attentive of Guests’ needs and assist in providing a pleasant dining experience.
- Have a thorough knowledge of menus and current specials in all applicable outlets.
- Answer the phone according to standards.
- Communicate effectively and courteously over the telephone.
- Assist servers and host/hostess in the serving of Guests, as needed.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Ensure overall Guest satisfaction.
- High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Able to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and Guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and Guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with Guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
