What are the responsibilities and job description for the Convention Services Manager position at TradeWinds Island Resort?
Compensation Type
YearlyHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers
Overview
Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach.
Responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.
Responsibilities
- Anticipate client and individual guest needs associated with execution of event
- Resolve complaints and requests to client satisfaction.
- Maintain complete knowledge of daily scheduled group functions, times, locations, amount of people and specified requirements.
- Review sales and labor costs for previous day; resolve discrepancies with Accounting. Track actuals against budget.
- Manage group room blocks up until contracted “cut off”
- Prepare accurate deposit invoices
- Review Final bill for completeness and accuracy.
- Prepare and distribute, in a timely manner, accurate Banquet event orders.
Qualifications
- Minimum (2) two years of college, degree desirable.
- Excellent written and oral communication skills.
- At least 2 years experience in a similar position in similar operation preferred.
- Experience with Delphi
- Experience with Microsoft Office- particularly Word, Excel, and Powerpoint
- Catering sales experience preferred
- Knowledge of Superior relationship-building skills and able to effectively network.
- Fluency in a foreign language preferred.
