Housekeeping Coordinator

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Discover more sun and more fun! Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here you’ll stay at one, play at two — with two connecting resorts right on the soft white sands of St. Pete Beach. Whether you’re looking for family fun, a romantic retreat, a group getaway, or anything in between, it’s all here at TradeWinds Island Resorts. https://www.tradewindsresort.com/careers

Overview

Follow your passion all the way to paradise at TradeWinds Resort, a consistently rated Tampa Bay Times Top Workplace! TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

The Housekeeping Coordinator manages calls into the housekeeping department and ensures all guest requests are forwarded to the appropriate individual to follow through on request, facilitating the operational efficiency of the department.

Responsibilities

• Answering incoming phone calls - high volume, answered within three rings and with a smile.
• Assign and distribute daily housekeeping tasks to room attendants, house attendants, and other housekeeping staff.
• Maintain and update housekeeping records, including room status report, organize daily paperwork in the folders.
• Handle guest requests related to housekeeping services, such as extra amenities, and special cleaning needs.
• Act as a liaison between housekeeping, front desk, maintenance, and other hotel departments to facilitate efficient operations.
• Respond promptly to guest complaints or issues related to cleanliness and housekeeping services.
• Ensure all housekeeping staff adhere to hotel cleanliness standards, policies, and safety protocols.
• Monitor the Synergy for Housekeeping/Engineering tickets are getting dispatched through the system and at the end of the day all the Housekeeping tickets are closed.
• Key control
• Guest Research – Synergy (Perfect Rooms) to research who the GRA/Supervisor who cleaned a room
• Inventory for chemical/amenity room – weekly counts of what products we have on hand
• Maintain cleanliness in the Housekeeping Office and storage rooms.
• Daily walk through of public area spaces, Magnolia/5600 offices inside/outside and GPC Lobby restrooms.
• Create data spreadsheets/input date for Housekeeping Managers

Qualifications

• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Word/Excel experience.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously.
• Ability to resolve issues with minimal consultation and naturally positive.
• Ability to deal with a high level of work demand and pressure and show flexibility as well as understanding of the expectations.