SVP, Operations

Who We Are & Why You Will LOVE Us!

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other’s raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what’s next.

What You Will Be Doing:

The SVP, Operations role is responsible for ensuring that our non-loan operations deliver an exceptional client experience that is defect free, timely and caring. The position oversees strategy, team organization and development, and execution for all non-loan operational activities, including processing and maintaining customer deposit accounts, funds transfers and wires, and electronic banking, ensuring that our non-loan banking operations are accurate, efficient and compliant.

How You Will Get the Job Done:

• Leadership, Management & Accountability (LMA): Leads, manages and holds non-loan operational teams accountable for achieving agreed-upon commitments and demonstrating a One Team mentality. Develops and implements a vision for team organization and economic value. Dependably demonstrates a relentless obsession with values alignment, customer service, focus, simplicity and clarity. Maintains a strong leadership presence, motivating staff and building commitment to the Bank’s priorities and direction.
• Products & Systems: Establishes and enforces processes and procedures governing all non-loan operations of the Bank. Implements and maintains the systems and technology to enable delivery of exceptional customer service, optimize production capacity and meet security and compliance standards.
• Product & Service Implementation: Collaborates with executive and banking leaders to develop and implement new products and services that deliver value to our clients.
• Customer Support: Ensures the delivery of defect free, timely and caring customer service to the Bank’s customers, including support provided in person, online, over the phone and through printed materials.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

What Sets you Apart:

• A role model for our Core Values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team and Give Generously
• Demonstrated commitment to timely, defect free and caring customer service
• A professional who builds solid relationships based on integrity and trust
• Appropriately creative, particularly regarding process improvement
• Focused on coaching and developing others
• Strong delegator; gets day-to-day work done through teams
• Able to hold others accountable for their actions
• Strong ability to deal constructively with conflict; low need to be liked
• Strong attention to detail
• Self-motivated and persistent in following through
• Knowledgeable on bank and industry policies, procedures, and regulations
• Able to perform at a high level in a fast-paced environment
• Flexible to change in a growing organization
• Excellent verbal and written communication skills
• Demonstrated collaborative work style and respect for others
• Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.

Professional & Educational Experience You Bring:

• Education: A bachelor’s degree from four-year College or University
• Experience: Minimum 8 years’ experience in banking operations and 2 years of team management experience; or equivalent combination of education and experience.
• Preferred Experience: Knowledge and understanding of National Automated Clearing House Association (NACHA) rules; bank regulations including EFTA, BSA, AML, and OFAC; bank operations risk management, security standards, and fraud protection; core banking system and digital banking technology; automation and process improvement; and financial and accounting processes.

Benefits & Compensation:

Tradition Capital Bank recognizes and values everyone’s unique needs for their careers, families, and individual health. That’s why we offer competitive benefits to promote wellness in our employees and their loved ones, including:

• Healthcare (medical with HSA, dental, and voluntary vision)
• Short-term and long-term disability
• Basic and voluntary life & AD&D insurance
• EAP – Employee Assistance Program
• Flexible spending accounts
• 401(k) with employer match; ability to purchase Bank stock through 401k
• Paid time off & paid holidays
• Family Care Reimbursement (up to $500 annually for 2025)
• Wellness Time (up to 2 hours/week)
• Keystone employee directed giving opportunities (up to $500 for grants and double match dollars)

For this position, we anticipate a pay range between $100,000 and $150,000, annually. Final offers will vary based on individual job-related knowledge, skills, and abilities. This position is eligible for a discretionary annual bonus based on individual and Bank performance.

Work Environment*:

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Local travel is required for this position
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.