What are the responsibilities and job description for the Manager of Business Office Support position at Tradition Senior Living?
The Manager of Business Office Support oversees community training, provides internal control and monitoring of business office functions, and acts as a support role for all managed community Business Offices. Reports to Director of Operations Accounting and collaborates directly with Director of Operations. This role is performed in person in multi-state communities and the Dallas, Texas home office.
Responsibilities
Develop, maintain, and deliver Business Office Director training. This includes technical training for new hires as well as continual training for established employees to ensure compliance is up to date.
Deliver Community Director training for accounting functions. This includes credit card usage and expense submission, spend down usage, and chart of account understanding.
Support Business Office at the communities through establishment as a point of contact, as well as filling in for any Business Office Director vacancies or absences as needed.
Ensure day-to-day Business Office operations are being completed to Tradition’s standards. This includes, but is not limited to, reviewing daily census updates, reservation deposits, lease prorate reviews and charge entries, monthly review processes, etc.
Support the Operations Accounting Department as needed with community account payable entry, resident billing reviews, general ledger account note reviews, etc.
Serve as procedural and system expert of business office functions for all Tradition teams, including maintaining current proficiencies in system changes and updates for Prophix, Nexus, and Yardi.
Update and maintain written instructions and standard operating procedures for business office functions.
Support Operations Director as needed with Business Office capacity, training, etc.
Develop and maintain relationships with cross-functional business partners in the Operations and Finance Teams.
Qualifications
- Must have a minimum of 3 years of combined bookkeeping experience and business office experience, preferably in multi-family or senior housing industries or equivalent.
- Must have knowledge of basic accounting principles and experience processing accounts payable, accounts receivable/billing, and payroll and related paperwork.
- Must present a high degree of professionalism in both written and verbal communication.
- Must foster collaborative relationships with functional teams across all business areas.
- Must be flexible, adaptable, and thrive in a fast-paced, changing environment.
- Able to handle confidential material in a professional manner.
