What are the responsibilities and job description for the Move In Coordinator position at Traditions at Beaumont?
Areas of Responsibility Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-In Packets. Expedite the move-in process by coordinating with the Community Resident Director to facilitate an assessment of all new and transferring residents. Coordinate the distribution of all Move-In paperwork to the appropriate departments. Alert appropriate building staff of projected move-ins, move-outs and transfers. Coordinate and communicate unit readiness with appropriate departments to ensure timely move-ins and transfers. Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically striving to take care of each other to maintain culture of integrity and transparency. Maintain high levels of customer service and occupancy, establish and maintain good working relationships with residents and their families. Qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process. Transport prospects using the Community vehicle when needed. Utilize professional telephone etiquette when speaking with prospects, families, new residents, and other associates. When needed, may answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department. Meet with families and new and current residents regarding apartment transfers. Assist with facilitating distribution of the 30-day Move-In Survey and Resident/Emergency Contact mapping data. Facilitate the New Resident orientation process with all department heads per Company policy. Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director. Hand deliver move-in gift the day of move-in. Participate in Sales & Marketing Department or other meetings as requested. Perform resident orientation and move-in inspection of apartment with new resident on behalf of Sales & Marketing. In conjunction with Lead Senior Living Advisor, assist in the planning and hosting of events for prospects or referral sources held both inside and away from the community. Have working knowledge of the Accounting System and be able to utilize the system as needed. Present the Community to prospective or current residents to assist with the sales process as needed.
