What are the responsibilities and job description for the Hospice Scheduler position at Traditions Health?
Primary function is to facilitate the intake referral process, coordinate care with the interdisciplinary team and the referral source
Job Qualifications:
Education: High diploma or equivalent
Experience: At least one year of experience is preferred, working in a health care related industry.
Knowledge and Skills:
- Must be able to read and write in English and follow instruction
- Employee should possess reasonable knowledge in computer systems
- Able to communicate well both verbally and written
Transportation: Reliable transportation and valid and current driver’s license and auto insurance.
Environmental and Working Conditions:
Works in a routine office environment. Noise level may be moderately high, ability to work a flexible schedule and extended hours. Ability to travel locally and some exposure to inclement weather. Possible exposure to toxic materials, toner, etc.
Physical and Mental Effort:
Prolonged sitting and some standing required. Occasional need to lift, pull, carry and push items weighing up to fifty pounds. Requires working under some stressful conditions to meet deadlines. Requires the potential facilitating of patient/family individualized needs under time constraints. Requires hand-eye coordination and manual dexterity. Required problem solving skills.
Essential Functions:
- Understands and exhibits Traditions Health Care Mission Statement
- Understands and exhibits Traditions Health Care Core Values
- Coordinate/Communication the routine office environment under the guidance of the Branch Director
- First responders to phones- Ensuring phones are answered and calls are directed professionally and efficiently to appropriate staff while maintaining a pleasant and helpful demeanor.
- Schedule and appropriately document patient schedules in a timely manner.
- Participate in coordinating care with management and patient interdisciplinary team.
- Monitor and Schedule visits Nursing and other disciplines as needed for patient in EMR
- Maintain responsible position and process work flow in HomeCare HomeBase
- Provide effective communication to patient/family, team members, and other health care professionals and maintains confidentiality.
- Provide excellent customer service to patients/family, team members and other health care professionals
- Report and monitor compliance of policies and procedures according to Medicare guidelines and Company policies.
- Demonstrate commitment, professional growth and competency.
- Provide computer support and data entry
- Complete all other duties as assigned in a timely manner
Equal Employment Opportunity:
Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic.
