Client Account Manager

Job Reference Number: 27687
Employment Type: Full-Time, Onsite
Segment: Community Meals
Brand: Traditions
State: Mississippi (US-MS)

The Role at a glance:

The Client Account Manager is responsible for establishing and maintaining strong, long-lasting relationships with Tradition's clients, ensuring their needs are understood and consistently met. Serving as a key liaison between Tradition and its clients, this role plays a critical part in delivering exceptional service and fostering client satisfaction. This role will be on-site at our Pearl, MS office.

What you'll be doing:

• Resolve Client Issues: Address and resolve daily client concerns, including shipment shortages and freight-related matters, to ensure client satisfaction.
• Inventory Management: Review and evaluate weekly inventory to maintain accurate stock levels and support seamless operations.
• Pricing Responsibilities: Develop and manage pricing for Business Development Directors (BDDs), new customers, and new products, including biannual pricing updates in June and December.
• Order Management: Review all orders for accuracy and ensure error-free processing.
• Production Planning: Assess demand to align with production schedules and address shortages effectively.
• Bid and Proposal Management: Prepare and manage bids and Requests for Proposals (RFPs) to secure new business opportunities.
• Report Analysis: Analyze revenue and quarterly reports to identify trends, optimize strategies, and support decision-making.
• Client Liaison: Act as a primary point of contact between TRIO and Tradition, fostering collaboration and clear communication.
• New Client Integration: Partner with Tradition to understand and address the needs of new customers, ensuring smooth onboarding and satisfaction.
• Product Sales: Promote and sell new products to existing customers, expanding client relationships and driving growth.

What we're looking for:
Must-haves:

• Associate's degree or a minimum of two years of related experience in customer support or account management.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), internet navigation, and email communication.
• Excellent verbal and written communication skills, with the ability to build rapport and effectively address client needs.
• Demonstrated experience using Microsoft Excel, including data entry, analysis, and reporting capabilities

Nice-to-have's:

• Bachelor’s degree in marketing or business-related field.
• Experience with Microsoft Dynamics GP and its reporting tools, such as Management Reporter and SmartView.
• Proficiency in advanced Microsoft Excel functions, including pivot tables, complex formulas, and data visualization tools.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Traditions:

Traditions started as a simple, frozen meal delivery service for the elderly in 2001. Now, over 20 years later, we have grown into a team of caring professionals whose experience drives an operation that serves over 300,000 meals per week. Our emphasis on quality and care has positioned us as a national leader in providing frozen meals, and our scope has grown beyond seniors as we push the boundaries of what prepackaged meal service can be.

About Elior-North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.