E-Commerce Marketplace Specialist

Company summary: Founded in 2010, Traffic Safety Warehouse (TSW) is a growth-oriented, E-Commerce-based distributor of traffic safety and facility safety products to municipalities, construction companies, and a variety of businesses and governmental organizations.  

Position Summary:

We seek an E-Commerce Marketplace Specialist to help us start an Amazon FBM business to add to our young Amazon FBA business. This role will focus on growing and optimizing our Amazon marketplace sales, specifically through partnering with warehouse and customer service operations for fulfillment, managing pricing & promotions, creation of Product Detail Page (PDP) content, analysis of sales and operational data, and involvement in customer service and returns. The ideal candidate will have a deep understanding of the Seller Central platform, as well as a passion for driving sales and improving product visibility through strategic content and pricing, competitive research, and data-driven insights. This will require a partnership-oriented, can-do, and entrepreneurial spirit as you help our organization develop new FBM capabilities.

Essential Duties:

Marketplace Operations:

• Manage day-to-day operations within Amazon Seller Central, including inventory management, multiple layers of pricing, order fulfillment, returns, and account health monitoring.
• Work closely with the warehouse, operations, and inventory teams to get orders shipped quickly, manage stock levels, prevent stock-outs, and optimize fulfillment strategies (e.g. FBA or FBM) on a product-by-product basis.
• Troubleshoot and resolve issues related to individual orders and returns, product listings, account health, and performance notifications in accordance with Amazon's policies.
• Provide excellent customer service by addressing issues related to orders and customer inquiries.

B2B & B2G Expansion:

• Develop and implement tailored strategies for B2B and B2G customers, focusing on optimizing product listings, pricing, and inventory to maximize business customer sales using Amazon Business platform tools designed to appeal to business customers.
• Evaluate marketplaces for potential expansion, such as Walmart and eBay, potentially including for liquidation of clearance and “as is” products.

Project Management, Collaboration & Support:

• Serve as project manager across multiple departments, communicating regularly and strategically to expand organizational capabilities as related to the marketplace channel.
• Work closely with internal teams, including warehouse, customer service/operations, merchandising, marketing, and agency teams to ensure seamless execution of marketplace strategies and campaigns.

Content Optimization:

• Ensure pricing (including B2B quantity tiers, IVP discounts, and bulk quotes) is competitive and aligned with business objectives.
• Optimize high-quality content for Product Detail Pages (PDP) to improve search ranking, visibility, and conversion rates, and minimize returns. Work closely with merchandising, marketing, and agency teams to ensure accurate and compelling content, including A Content and Enhanced Brand Content across PDPs and storefronts.

Data Analysis & Reporting:

• Continuously analyze competitors to stay ahead of the curve and ensure competitiveness in each marketplace, including pricing and content.
• Analyze marketplace performance metrics (sales data, conversion rates, traffic, ACoS, fulfillment speed, shipping costs, and customer feedback) to identify opportunities for growth and insights for optimization.
• Develop and present regular performance reports and action plans to improve sales, product visibility, profit, and overall channel performance.

Location: Hybrid with at least 3 days/week in our Des Plaines, IL office

Position Requirements:

Education: Bachelor's degree in Marketing, Business, or related field (or equivalent experience).

Experience:

• 1 years of experience managing a FBM Amazon channel with a focus on content optimization, operations, and sales growth (or equivalent experience in a pure-play e-commerce business).
• Previous experience in a B2B, e-commerce based business, and/or drop-ship environment is helpful, preferably in a similar industry (e.g., safety, industrial, construction, wholesale, or manufacturing).

Skills:

• Familiarity with Amazon Seller Central and Amazon Business is highly desirable.
• Strong knowledge of Amazon’s backend tools, including inventory management, order processing, and data feeds.
• Proficient in managing Amazon content.
• Excellent analytical skills, with the ability to interpret data and make actionable recommendations to improve performance. Proficient in Excel.

Other Qualifications:

• Excellent communication and collaboration skills, with the ability to work cross-functionally across teams in a matrix environment.
• Strong attention to detail, project management and organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to adapt quickly to new tools, technologies, and evolving Amazon and marketplace trends.
• Knowledge of B2B purchasing behavior and buying patterns is a significant advantage.
• Highly self-motivated and flexible with an entrepreneurial spirit.
• Ability to work both independently and in a small team environment.

Approximate Salary Range (DOE): $60,000-$80,000

Benefits:

• Eligibility for the following benefits begins on the 1^st of the month following 30 days of employment: health insurance, dental insurance, vision insurance, basic life insurance/AD&D, long term disability, accident protection insurance, supplemental life insurance, critical illness insurance and 401K.
• We offer vacation, paid leave, and paid holidays.

FLSA Status (Exempt/Non-Exempt): Exempt