Senior Carrier Operations Representative

Who We Are:

When you join Traffic Tech, you join a team that keeps the global economy moving – literally. 

Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With 30 offices throughout the United States, Canada, Mexico and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.

SENIOR CARRIER OPERATIONS REPRESENTATIVE

What the Job Entails: 

• Responsible for managing and growing key carrier accounts within the coast to coast division.
• Provide expert knowledge on retail and CPG requirements and carrier network.
• Develop and maintain carrier relationships through proactive outreach and networking via phone and email.
• Maintain strong relationships with existing carriers to deliver superior service to our customers.

• Responsible for ensuring KPIs for booking reps are met daily.

• Ensure all loads are covered before leaving for the day.
• Understand and stay up to date on market seasonality and all current market trends, and industry developments to negotiate competitive rates.
• Develop and maintain strong carrier relationships.
• Optimize carrier rates to maximize profitability while ensuring optimal load volume.
• Drive strategic carrier sales initiatives for prospecting and management of retail / cpg carriers leading to long term partnerships.
• Communicate regularly with carriers to assess capacity availability, discuss network opportunities and negotiate rates on both spot and contracted levels.
• Provide clear communication of load details and shipment requirements throughout the lifecycle of the load.
• Collaborate internally with the team on carrier development and driving cost savings.
• Monitor shipment progress daily to ensure coverage, on time delivery and resolution of any transit issues.
• Drive continuous improvement initiatives to enhance operational efficiency, streamline processes, and improve carrier satisfaction and service.
• Update system records promptly with load status changes, issues, and concerns for internal team visibility.
• Represent both customers and carriers professionally and respectfully in all interactions.

• 3 years of experience in a fast paced organization with all modes of transportation (Dry van, reefer, consolidated, straight / box trucks, flatbed).
• A proactive, sales-oriented mindset with a strong inclination towards relationship-building.
• Comfortable making outbound calls and negotiating terms.
• Highly driven to achieve success and excel in a fast-paced environment.
• Excellent communication skills, both written and verbal, with keen attention to detail.
• Strong organizational abilities and multitasking skills.
• Persistent, positive attitude with a focus on solutions.
• A leader to help grow our carrier network and develop younger reps.

What We Offer:

• Robust industry with training and mentorship
• Full Benefit options, including Medical (Dental & Vision)
• Life/AD&D Insurance, Long-term Disability
• 401(k) matching
• Dynamic environment and ‘can-do’ culture

This is a full-time permanent position from Monday to Friday.

Traffic Tech has implemented preventative measures and safety precautions to ensure the safety and well-being of all persons entering Traffic Tech facilities. For example, upon arrival masks are mandatory, employees are greeted by our in-house full-time health screeners, social distancing is maintained in all common areas (6ft/2m), hand sanitizer stations are strategically spaced out around the office, there is a restricted flow of traffic within the office to avoid interdepartmental spreads or outbreaks, and increased cleaning of all office spaces and warehouses.

Traffic Tech remains compliant with all federal and provincial COVID guidelines.