What are the responsibilities and job description for the Bi-Lingual Customer Service Representative position at TRAGAR FUEL OIL CO INC?
Job Details
Description
Job Description: Bi-Lingual Customer Service Representative (English & Spanish)
Location: Medford, NY
Company: Tragar Home Services
Are you ready to join a dynamic, family-owned company that has been one of Long Island's premier fuel delivery providers since 1956? Tragar Home Services is seeking a Bi-Lingual (English & Spanish) Customer Service Representative to join our passionate team at our Medford location.
Position Overview
As a Customer Service Representative, you will play a vital role in delivering exceptional service to our customers. You’ll be part of a collaborative and energetic team, ensuring customer satisfaction while contributing to the company’s continued growth.
Responsibilities
- Respond to customer inquiries and resolve issues efficiently while promoting the Tragar brand.
- Maintain a professional demeanor to establish rapport and encourage repeat business.
- Follow company protocols for quickly and favorably resolving customer complaints.
- Accurately maintain and update customer database records.
- Process payments and schedule fuel deliveries.
- Post fuel deliveries into the system.
Job Details
- Schedule: Full-time, Monday–Friday.
- Weekend shifts will be required from October through April.
- Location: On-site position in Medford, NY.
- Compensation: $18–$25 per hour, based on experience.
What We Offer
- Competitive benefits package after 90 days of employment.
- Matched 401(k) plan after one year of employment.
- Paid sick days, vacations, and holidays.
If you are a highly motivated individual who thrives in a fast-paced environment and loves working with people, this is your chance to join Tragar Home Services and be part of a long-standing tradition of excellence.
Apply today and start your journey with us!
Qualifications
Qualifications
- Proven experience in customer service.
- Bi-Lingual (English & Spanish) required.
- IT proficiency, including strong typing skills and familiarity with phone systems.
- Highly organized with excellent attention to detail and follow-through.
- Exceptional verbal and written communication skills.
- Ability to build trust and demonstrate empathy with customers.
- Team-oriented with a positive, adaptable attitude.
- Motivated and goal-driven personality.
Salary : $18 - $25
